Receptionist

7 months ago

Dunstable, United Kingdom Toddington Medical Centre Full time

**JOB DESCRIPTION**

**JOB TITLE**:Receptionist

**REPORTS TO**: Reception Team Lead and Practice Manager

**BASE**:Toddington Medical Centre, Luton Road, Toddington, LU5 6DE
Job Summary:
To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

To provide general assistance to the Practice team to aid the smooth and efficient running of the Practice and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Job Responsibilities: Reception:

- Receive patients and visitors who are consulting with members of the Practice team.
- Registration of new patients (have knowledge of Practice area).
- Hand completed repeat prescriptions to patients, checking names and addresses.
- Process appointment requests for today and for future appointments from patients by telephone and in person.
- Receive and record requests for home visits.
- Take messages and pass on information.
- Initiate contact with and respond to requests from patients, other team members and associated healthcare agencies and providers.
- Be able to cover all reception positions as necessary, with the flexibility to cover staff absences during sickness and holiday leave as required.

Telephone:

- Have a working knowledge of the telephone system.

Administration:

- Have a thorough knowledge of all Practice procedures.
- Work in accordance with written protocols.
- Retrieve, file, update and maintain paper medical records.
- Deal with incoming and outgoing mail.
- Fax, photocopy and scan documents.
- Order and maintain stationary supplies
- Receive and check deliveries

Computer:

- Data entry and update of medical records e.g. patient registration change of address.
- Set up patients with on line access.
- Process repeat prescription requests in accordance with Practice guidelines.

Other Tasks:

- Ensure building security by having a thorough knowledge of doors, windows and alarm system and follow the Practice’s procedure for opening and closing the surgery.
- Ensure the reception area and other administrative areas are kept clean and tidy.
- Assist in the occasional clean-up of bodily fluids.
- Any other reasonable tasks allocated by the Doctors or Practice Manager or senior receptionist.

Confidentiality:

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:
Assist in promoting and maintaining their own and others’ health, safety and security as defined in the Practice’s Health & Safety Policy, to include:

- Use personal security systems within the workplace according to Practice guidelines.
- Identify the risks involved in work activities and undertaking such activities in a way that manages those risks.
- Make effective use of training to update knowledge and skills.
- Use appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
- Report potential risks identified.

Equality and Diversity:
Support the equality, diversity and rights of patients, carers and colleagues, to include:

- Act in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
- Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behave in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal and Professional Development:
Participate in any training programme implemented by the Practice as part of this employment, such training to include:

- Participate in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
- Take responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:
Strive to maintain quality within the Practice, and will:

- Alert other team memb

  • Receptionist

    6 months ago

    Dunstable, United Kingdom Toddington Medical Centre Full time

    **JOB DESCRIPTION** **JOB TITLE**: Receptionist **REPORTS TO**: Practice Manager **BASE**: Toddington Medical Centre, Luton Road, Toddington, LU5 6DE Job Summary: To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. To provide assistance to the Practice team to...

  • Customer Contact Receptionist

    1 month ago

    Dunstable, United Kingdom The Bedford College Group Full time

    Role: Customer Contact Receptionist  Location: Tresham College – Dunstable Salary/ Benefits: From £22,00 (pro rata) DOE and Qualifications, 35 days annual leave (plus public holidays), People's Pension, Retail and leisure discounts, excellent professional and personal development opportunities, accessing college courses. Working Pattern: ...

  • Evening and Weekend Receptionist

    6 months ago

    Dunstable, United Kingdom Hungry Horse Full time

    Company Description As a Evening and Weekend Receptionist, you will help our customers check in on arrival and support in resolving any issues they may have during their stay. You’ll be joining a fun and inclusive team, where you can grow and strengthen your skills and experience. Join us at Hungry Horse, where the drinks are always flowing and the...

  • Evening and Weekend Receptionist

    6 months ago

    Dunstable, United Kingdom Hungry Horse Full time

    Company Description As a Receptionist, you will help our customers check in on arrival and support in resolving any issues they may have during their stay. You’ll be joining a fun and inclusive team, where you can grow and strengthen your skills and experience. Monday Wednesday Thursday and Saturday shift pattern - 15:00-21:00/ 16:00/22:00 Shift days...

  • Evening and Weekend Receptionist

    6 months ago

    Dunstable, United Kingdom Hungry Horse Full time

    Company Description As a Receptionist, you will help our customers check in on arrival and support in resolving any issues they may have during their stay. You’ll be joining a fun and inclusive team, where you can grow and strengthen your skills and experience. Monday Tuesday Wednesday Thursday and Saturday shift pattern - 14:30-21:30/ 14:30/22:00 Shift...

  • Junior Receptionist

    6 months ago

    Dunstable, United Kingdom Mega Glass Ltd Full time

    **Senior Receptionist** We are looking for someone with enthusiasm, common sense and personality to take on reception and a diversity of administrative duties at our very busy office. You are the kind of person that loves being busy, is able to multi-task and prioritize, who wants responsibility You will present the friendly-professional company...

  • Receptionist / Administrator - with Enhanced Dbs

    6 months ago

    Dunstable, United Kingdom 1st Choice Recruitment Full time

    Receptionist / Administrator - with Enhanced DBS Full-time, ongoing temporary Dunstable CURRENT ENHANCED DBS IS ESSENTIAL Hours: Monday to Friday, 37.5 hours per week. **Salary**: £11.42 per hour Duties including, but not limited to: - Process enquiries within specific target timeframes, and ensure a timely response. - Provide a professional...

  • General Practice Receptionist

    3 weeks ago

    Dunstable, United Kingdom West Street Surgery Full time

    Job summary West Street Surgery looking to recruit a full-time receptionist / administrator to join our busy practice.Applicants should be flexible and able to work in a busy environment.Time will be split between working in reception and administration.Essential skills include good communication, a willingness to learn with the ability to use own initiative...

  • General Practice Receptionist

    4 weeks ago

    Dunstable, United Kingdom West Street Surgery Full time

    Job summary West Street Surgery looking to recruit a full-time receptionist / administrator to join our busy practice. Applicants should be flexible and able to work in a busy environment. Time will be split between working in reception and administration. Essential skills include good communication, a willingness to learn with the ability to use...

  • Customer Service Advisor

    6 months ago

    Dunstable, United Kingdom Landers Full time

    **About us** Landers is a Land Rover specialist repair garage in Dunstable. We are professional, and our goal is to be the first choice locally for Land Rovers. We have been trading nearly ten years and are continually growing. We have a great team of staff who have been with us a long time, and have grown with the business. We have a very friendly working...

  • Receptionist/assistant

    6 months ago

    Dunstable, United Kingdom qasautoshop Full time

    This is a cash in hand position starting at £400 per week. Monday to Friday with weekend possibility. Position is permanent. either 8:30 -4:30 or 9-5. **Duties**: - Collect paint codes from vehicles and place orders for supplies. - Answer phone calls, updating customers on there vehicles. - Car data entry - Provide general support to staff and clients...

  • Hotel Receptionist

    6 months ago

    Dunstable, United Kingdom Redwings Lodge Limited Full time

    Redwings Lodge is a small group of hotels in the Home Counties and Midlands. Redwings Lodge Dunstable is a 28 room hotel. The shifts will cover 24/7 and flexibility is key the shifts are 07.00-15.00, 15.00-22.00, 22.00-07.00 although the role is mainly for 15.00 - 22.00 with additional cover across all shifts required as and when. The successful applicant...

  • General Practice Receptionist

    7 months ago

    Dunstable, United Kingdom West Street Surgery Full time

    The duties and responsibilities to be undertaken by members of the practice reception team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Reception Manager/Practice Manager, dependent on current and evolving practice workload and staffing levels: Opening up/locking up of practice...

  • General Practice Assistant

    7 months ago

    Dunstable, United Kingdom Priory Gardens GP Surgery Full time

    **Priory Gardens Surgery** **Grove View Integrated Health Hub Court Drive Dunstable Beds LU5 4JD** **Duties**: - Support and build communication with your GP allocated to your GPA team. - Call in patient and type up clinical notes for GP. - Chaperone and witness patient care. - Support GP with any medical equipment or stock. - Check GP rota is booked...