Senior Operational Planner

3 weeks ago

StokeonTrent, United Kingdom Alton Towers Resort Full time

**Senior Operational Planner (Maternity Cover)**

Get on track for a summer of ride-iculous fun Are you a fan of theme parks? Do you know your Wickerman from Nemesis? Then keep reading to hear about an opportunity where FUN is in the job description

**Who we are**
We’re guessing you’ve probably heard of usbut what you don’t know is what the Alton Towers Resort family lifestyle is about. We provide laughter, smiles, shrieks and screams every day. We delight families, we terrify grown men, and we excite the adrenaline junkies that venture to our abode. There may be a lot of us, but everyone matters at Alton Towers Resort and here new colleagues quickly become old friends. We encourage each other, we provide new opportunities to learn and develop, and we celebrate our successes with one of the best after-season parties you’ll ever attend

**About the Role**

We are currently recruiting maternity cover for our **SENIOR OPERATIONAL PLANNER**:

- £24,401 (Maternity Cover)**

The Senior Operational Planner is responsible for optimising labour allocation across the Resort by aligning volume demand with resource allocation. With an ability to analyse data, they are accountable for ensuring all department’s resource is deployed efficiently and effectively whilst focusing on building a strong partnership with all departments.

**Key Role Objectives**
- Grounded in the use of analytics and operational acumen to become a key influencer of an effective resort operation
- Ensure labour planning and scheduling optimises labour costs and reduces the recruitment need burden of front-line core guest-facing departments
- Ensure continuous improvement activities and technology advancement within the operations are factored into labour models and future schedules
- Working with resort operational teams to ensure effective use of multi-skilling in our front-line labour
- Carry out standard operational procedures of daily interaction of the operational planning team and resort operation duty roles so that the planning team is an effective decision-maker for on-the-day labour optimisation decisions
- Building positive relationships between Planning & Improvement team and the Resort to ensure collaborative working occurs
- Support the multiskilling team to ensure each planning managed department utilises multiskilled employees effectively.

**The Perks of the job**

**Number one - We’re a fun, friendly and unique environment in which you are guaranteed to meet like-minded people and have fun Benefits include**:

- **28 days holiday**:

- **Fantastic progression and development opportunities**

**- Merlin Magic Pass which gives you, your friends and family free admission to all our attractions worldwide
- Worth over £1000**
- **Access to exclusive employee events and monthly incentives**:

- **25% discount in our retail shops and restaurants**:

- **40% discount on LEGO.**:

- **Life Assurance**:

- **Pension**:

- **Accessible employee transport links**

**About You**

You'll need to be enthusiastic, outgoing, approachable, and confident.

Your skill set and knowledge will need to be truly diverse with experience in several (or all) of the following areas - Operational management, project management, managing wage resource through time & attendance systems, understanding the change curve, ability to work with key stakeholders, advanced Excel skills, good personal organisation, and time management skills.

This unique role provides the opportunity to work within a growing department that is at the forefront of delivering organisation change so if you thrive in a diverse working environment where no two days are ever the same and have a true passion for the Theme Park industry then we’d love to hear from you

**Why Alton Towers?**

Alton Towers Resort has been a world-renowned haven of fun and adventure for almost 200 years Set in over 500 acres of beautiful Staffordshire countryside, the Alton Towers Resort offers 5 fantastically themed Hotels / accommodation, plus over 40 world class rides & attractions.

We pride ourselves on delivering massive giggles, mega thrills and major glee to all of our guests and aspire to deliver the same to our employees. We treat everyone as unique individuals and understand that everyone has their own talent and skills to being to the Resort to deliver Fantastical Escapism to our guests.
- you could be delivering magical experiences in less than 7 days’ time**

**Everyone Matters at Merlin.**

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand

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