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Customer Service Executive

4 months ago

Datchet, United Kingdom Travel Trade Recruitment Full time

A successful, niche luxury Travel Company based near Windsor are ready to recruit a Customer Service Executive, to handle all post-booking enquires in a professional and friendly manner Busy with onward bookings due to pent up demand created by the pandemic,this is a great time to join If you have previous experience in a Aftersales or Customer Care role within a Travel Company, and can communicate well with high-touch clientele, this is a great company and position, with a competitive starting salary and greatMonday - Friday office hours

JOB DESCRIPTION:

- Daily fulfilment of brochure requests, working in co-ordination with colleagues
- Daily preparation of outgoing post / booking couriers as required
- Answering telephone and transferring to correct department
- Preparing & sending travel documents to clients from in-house Reservation System i.e Confirmation invoices / Final travel tickets
- Administrative tasks relating to the company Loyalty Scheme
- Handling feedback post travel
- Ordering stationery and monitoring supplies
- Providing administrative back-up to the sales team
- Assisting in maintaining the in-house reservation system, with pricing, itineraries, inventory and product loading
- Assisting the marketing team in maintaining and loading the company Website
- Administrative tasks relating to marketing campaigns / initiatives

THE PACKAGE:
Starting salary is circa £23k pa (potentially negotiable dependent on experience). Working Hours 0900-1700 / 1000-1800 Mon-Fri, hybrid will be considered once fully trained. 20 days holiday (increases with service) plus bank holidays, company pension scheme,opportunity to travel overseas as part of the role occasionally. This is a full-time permanent position.

EXPERIENCE REQUIRED:
INTERESTED?