Customer Service Advisor
7 months ago
The purpose of this role is to support and communicate with all our customers, to deliver best-in class service. This role involves working with internal and external stakeholders processing all orders, handling all enquiries, and ensuring full customer service satisfaction.
- Process all types of local and international orders, returns and credits accurately and within agreed timescales
- Communicate positively and effectively within the team and with all your stakeholder groups internally and externally.
- Capture analysis of feedback and complaints, other analyses as required
- Update and maintain SOP when necessary
- Provide MI
- Update and maintain customer contract pricing in ERP
- Work proactively as par of the CS team, helping the team achieve its goals and develop. This includes supporting your colleagues and providing cover for any tasks as needed
- Ensure CI to process and systems
- Support cross training of other team members
**Your key responsibilities will be**:
- Proactive customer focus approach
- Excellent written and verbal communication skills are essential
- Strong organizational skills
- Strong interpersonal skills and relationship builder
- Flexible ‘can do’ attitude needed to thrive in a rapidly growing and changing company
- Good problem-solving skills and logical approach
- Able to present information clearly and concisely
- Analytical and problem resolution skills
- Able to work to performance target
**Qualifications**:
Essential
- Able to work on own initiative
- Ability to work to tight deadlines with accuracy and detail
- Intermediate and Advanced Excel skills
- Able to communicate verbally and in writing in English and French
Desirable
- Proven track record in a CS role preferably in medical devices
- Graduate with an ambition to build a career in an innovative medical device company
- Knowledge of ERP system
- Knowledge of Data Protection, Cyber Security, and money laundering policies
**Benefits**:
- Company events
- Company pension
- Work from home
Schedule:
- Monday to Friday
Work Location: In person
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