Customer Experience Advisor

14 hours ago


Worthing, West Sussex, United Kingdom CV-Library Full time

We are seeking a Customer Experience Advisor to join our team at CV-Library in Horsham. This role involves handling Pre-Qualification Questionnaires (PQQ) and quoting for service jobs and contract renewals. You will work closely with the sales team to ensure seamless delivery of services.

Key Responsibilities:

  • Process PQQs and quotes for service jobs and contract renewals
  • Provide monthly reports and maintain client data
  • Ensure high standards in customer communication and account management

Requirements:

  1. Proficient in Microsoft Office (Word & Excel); CRM experience is highly desirable
  2. Strong written and verbal communication skills are essential

What We Offer:

  • A competitive salary of £25,000 per annum
  • 25 days holiday + bank holidays
  • Training and development opportunities available


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