Customer Experience Advisor
14 hours ago
We are seeking a Customer Experience Advisor to join our team at CV-Library in Horsham. This role involves handling Pre-Qualification Questionnaires (PQQ) and quoting for service jobs and contract renewals. You will work closely with the sales team to ensure seamless delivery of services.
Key Responsibilities:
- Process PQQs and quotes for service jobs and contract renewals
- Provide monthly reports and maintain client data
- Ensure high standards in customer communication and account management
Requirements:
- Proficient in Microsoft Office (Word & Excel); CRM experience is highly desirable
- Strong written and verbal communication skills are essential
What We Offer:
- A competitive salary of £25,000 per annum
- 25 days holiday + bank holidays
- Training and development opportunities available
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Customer Experience Advisor
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