Customer Service Assistant
2 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and ensuring customer satisfaction.
**Responsibilities**:
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about products, services, and promotions
- Assist customers with placing orders, processing returns, and resolving any issues or concerns
- Up sell products and services to maximize sales opportunities
- Analyse customer feedback and provide suggestions for improvement
**Requirements**:
- Excellent phone etiquette and strong interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Strong problem-solving skills with the ability to think quickly on your feet
Pay: From £24,597.12 per year
**Benefits**:
- Company events
- On-site parking
- Paid volunteer time
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Swindon: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 08/05/2024
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