Customer Service Assistant

3 weeks ago


Swindon, United Kingdom HEADWAY & CO BUSINESS CONSULTANCY LTD Full time

**Duties**:

- Handle and resolve customer complaints in a professional manner
- Utilise phone etiquette skills to ensure positive customer interactions
- Up sell products or services to increase revenue
- Communicate effectively with customers in English and Spanish
- Analyse customer needs and recommend appropriate solutions

**Skills**:

- Strong communication and interpersonal skills
- Ability to analyse information and solve problems effectively
- Experience with data entry and CRM software is a plus
- Demonstrated ability to upsell products or services
- Excellent phone etiquette and customer service skills

Pay: From £24,597.12 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Swindon, SN2 2PN: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 09/05/2024



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