Call Centre Associate

3 weeks ago


Birmingham, United Kingdom E (Gas & Electricity) Ltd Full time

**Starting Salary £20,000, with £1,000 increase with each year of service up to £24,000**

**Shifts patterns**:
**Monday-Friday working, No Saturdays**

**8 hour shift between the hours of 8.00am - 7.00pm Monday - Friday**

E (Gas and Electricity) is an established, Midlands based domestic energy supplier. We supply energy to over 320,000 customers nationwide and are recruiting to ensure they are supported in the best way possible. Our continuous expansion provides for genuine career opportunities in a range of departments and roles.

**Who we are looking for?**

As a Call Centre Associate you will be speaking to a diverse range of customers to quickly understand their needs and come up with the right solutions for them. You will be an expert problem solver, trouble-shooting where needed to go over and above. Excellent customer service is key to yours and our success. If you are a good listener and can empathise with and respect colleagues & customers then this is the role for you.

**Responsibilities**:

- On a day to day basis you will be answering inbound calls from existing customers.
- You will resolve a wide range of calls using your initiative, knowledge of the industry & systems.
- You will be using a range of techniques to engage and build relationships quickly, often with vulnerable customers.
- Advising customers whilst being compliant and adhering to all industry regulations.
- You will become an expert within the energy industry.

**What we can offer you**:

- £1000 annual salary increase with each year of service up to £24,000
- In-depth training program. Everyone learns in a different way, we understand that. We offer a blended approach to learning where we have classroom sessions, shadowing, access to a range of training manuals and short videos
- Enrolment in to a Company pension plan with a generous employer contribution
- Our office is conveniently located within a few minutes walk of Birmingham International train station or alternatively, we provide free onsite car parking.
- Discounted gym membership
- Holiday entitlement that increases with length of service up to 5 days
- Great office space, free fruit & breakfast coupled with a pool table and tennis table.

**Skills and Experience Required**:

- Previous customer service experience
- IT literate
- Experience in CRM desirable
- Good communication and listening skills
- Professional and friendly approach to work
- Adaptable to change
- Ability to work in a fast paced environment


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