Call Centre Agent

2 days ago

Birmingham, United Kingdom LTK Consultants Full time

**Basic Salary £21,500 Uncapped Bonus Pension Range of Benefits Comprehensive Training Provided Not Cold Calling**

**Birmingham business park**

LTK is a dynamic and industry leading business consultancy in the Automotive sector, specialising in developing and implementing Sales & Aftersales retention programmes in Dealer Groups.

**About the Call Centre Agent**role**:
Our dedicated Contact Centre team process 100,000 inbound and outbound enquiries per month through our Sales and Aftersales channels. Ranging from facilitating appointments for Test Drives and Face to Face appointments to making Service, MOT and Maintenance appointments for the respective dealers.

To support our client deliverables and growth we now need the following roles:
**Service Booking Advisor** - to process aftersales Service, MOT, General Maintenance and Recall appointments, manage cancellations & reschedules and provide expert advice on what is due to maintaining the safety of their vehicle

**Responsibilities**of our** **Call Centre Agent**:
In both roles the advisor is the first line of contact on behalf of the dealership and as such high levels of professionalism and energy are needed, to ensure that every customer receives the very best in customer service, providing product knowledge on new vehicles or on service schedules.

Both roles are a blend of Sales and Customer Service, every call, every lead is an opportunity to convert to the business and you will be measured and rewarded on:

- Conversion- Quality- Efficiency
You will receive comprehensive training on product knowledge, systems and process and will be expected to be able to receive inbound calls and make outbound calls in a blended environment.

**Hours and Shifts**

Flexible Full & Part Time Hours available to cover a range of shifts covering 7 days a week.

**What we are looking for in our**Call Centre Agent?**
- Ability to work in a High Paced Environment- Using the training provided navigate through our bespoke systems- Attention to Detail- Good Communication and Listening Skills- High Energy- Professional & Friendly approach- Fluent in Spoken and Written English- Create and drive positive customer advocacy by ‘going the extra mile’ wherever possible
**What are the benefits of joining our team as a**Call Centre Agent**?**
- Full Induction & Comprehensive Training- 30 days holidays including Bank Holidays- Additional days holiday for your birthda- Management development initiativ- Contributory Pension Schem- Health Cash Pla- Rewards Cash Pla- Length of Service Award- Active Career Progressio- Free onsite parking
If this sounds like you and you would like to join us as **our**Call Centre Agent**,** please click **‘Apply’** now. We’d love to hear from you

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