Customer Account Manager

3 weeks ago

Southam, United Kingdom SF Recruitment Full time

SF Recruitment are working with a business based in Southam who are looking for a Customer Account Manager to join the team
Starting salary £26,500 rising to £28,000 after probation + Bonus
The role will include
1. Managing a customer base to maximise sales of premium, house brands (Company controlled secondary brands within the UK) and budget product.
2. Developing close relationships with these customers enabling greater influence on the customer purchase
3. To give technical advice on the product
4. To advise customers of short or late deliveries
5. Work within the team to support each other in maximising sales and customer service
6. To be able to identify potential new business either with existing customers or new business
7. To manage the customer database and identify declining customer sales and units
8. To manage customers credit limits and debts
9. To help manage the customers transactional websites, Social Media pages, Google My Business
10. To supply market information about competitors to the Company Management
11. Very occasionally attend shows to promote the brands
12. Dealing with inbound sales enquiries, processing orders, chasing deliveries
The person
2. To be comfortable talking on the phone, with a diverse range of personnel from Business Owners, Directors, Managers, Accounts and fitters
3. Good IT skills. Keyboard skills will be a given, the advantage of having a good knowledge of Excel, DocuSign, and experience in transactional websites
4. To be able to work within the team to the benefit of all
5. Quick customer service in answering calls, enquiries and processing orders
6. Good listening skills, empathy with customer
7. A resilient personality, to be able to deal with occasional difficult customer calls
Compensation package
1. The role is office based but some flexibility will be given to occasional home working where necessary
2. Monday - Friday 8.30 - 17.30 30 minutes lunch break, 1 in 4 Saturday 8.30-12.30 which can be done at home once full training has been done
3. 25 days holiday plus bank holidays
4. Salary start £26,500 rising to £28,000 on successful completion of the 6 month probationary period

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