Customer Solutions Advisor

2 weeks ago


Perth, United Kingdom Caledonia Housing Association Full time

**Job ref: APR20249065**
**Job Title: Customer Solutions Advisor**
**Location: Dundee/ Perth/ West or Hybrid working**
**Contract: Permanent**

**Hours: Part time, 17.5 hrs per week over 3 days**
**Salary: £15,759 to £17,472 per annum**

**This is a hybrid role that will involve working from our Perth Office with the opportunity to work from home on occasion**.

**Do you want the opportunity to effect real change in an organisation with a strong social purpose?***

**Come and join us**

Caledonia Housing Group - _Housing Association of the Year award and Social Housing Developer of the Year 2021_.

Caledonia Housing Association has the vision of providing “Homes and Services that make life better” and we have ambitious goals to revolutionise the customer service we provide. By streamlining processes and procedures we aim to improve the customer experience of tenants and service users across the Group. We operate across 8 local authorities and manage over 5,000 affordable homes and offers services to around 1,500 private owners. We are committed to tackling inequality and housing needs across the Highlands, Tayside, Perthshire and Dunbartonshire.

**Benefits**

As a Caledonia Housing Group employee you will enjoy a fantastic range of benefits including:

- Ongoing investment in your personal development with access to internal and external training qualifications
- Annual Leave entitlement starting at 36 days per year (increases with length of service)
- We promote work-life balance and operate a flexi-time system
- Generous contributory pension scheme/pension salary sacrifice scheme
- Health benefit of up to £300 per year which includes a gym membership, fitness equipment or health insurance
- Wellbeing services offering support and confidential advice for you when you most need it including counselling and in-house mental health first aiders
- Rewarding Volunteering opportunities

As an inclusive employer, we’re open to having a conversation with you about flexible working.

**About the role**

We are currently looking for an enthusiastic and motivated individual who will add value to the Associations busy Customer Services team in the role of Customer Solutions Advisor. This exciting role provides the opportunity to work within a multi-disciplined team delivering support services to a range of internal departments and customers.



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