Customer Service Advisor

4 weeks ago

Bournemouth, United Kingdom Pennon Water Services Full time

**Pennon Water Services** is a national business water retailer delivering simple, accurate and timely billing to c. 100,000 customers through great customer service. We are committed to helping our customers lower water use and reducing costs.

As employees we thrive in a supportive working environment, developing and continuously learning to ensure we are all working at our best and we’re looking for enthusiastic people to join our growing team and be part of our continued success.

**So, are you looking for a new challenge where you can use your communication skills and help our customers?**

We currently have some exciting opportunities available as a **Customer Service Advisor **to join our team working in **Bournemouth**. You will join us on a **full-time, permanent** basis, and in return, you will receive a competitive salary of **£23,683 per annum.**

As our **Customer Service Advisor**, you will be working in the contact centre and will be the first point of contact for our customers helping solve their queries and answering their questions.

**What you will be doing**:

- Day to day you will be taking calls from customers, maintaining positive relationships by providing great customer service
- Undertake general admin work - all calls are logged on our systems and case notes must be informative and accurate
- Keep customers up to date checking in regularly
- Processing customer payments and responding to payment and bill queries
- Provide information regarding additional services we offer our customers
- Liaise with the wider PWS teams to resolve issues
- Achieve individual and team KPI’s and targets

**What we are looking for**:

- NVQ - Customer Services Level 1-2 (Desirable)
- Contact centre experience and customer contact
- Excellent communication skills, both written and verbal

**What's in it for you**:
Pennon Water Services is part of the Pennon Group and at Pennon, who are one of the largest companies in the South West and we are proud to have been awarded Investors in People recognition.

We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us.

**In return, we will offer an excellent range of benefits including**:

- Generous holiday allowance plus bank holidays
- Competitive loyalty scheme starting at 2 years’ service
- Career pathway progression scheme
- A discretionary bonus
- Competitive contributory pension
- Access to the Pennon Group ShareSave scheme
- Various health benefits
- And more

**Job Types**: Full-time, Permanent

**Salary**: £23,683.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: In person

Application deadline: 14/04/2024
Reference ID: 1889/24

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