Customer Service Advisor
3 weeks ago
**Customer Service Advisor, Bournemouth, £22,000, (12-18 month FTC)**
**The purpose of this role**:
Our client is looking for a Customer Service Advisor, someone who can provide an outstanding service to their customers before, during and after purchase of their security software. The role is seen as a steppingstone into the sales team, as the companyprovide a great environment to develop and encourage internal progression.
**As Customer Service Advisor your responsibilities will include**:
- Dealing with resellers, helping with sign-ups, quoting, processing orders and renewal calls.
- Identifying prospective resellers, whilst passing calls from larger resellers through to Account Managers.
- Providing quotations and trials to home users.
- Processing orders and taking payments from customers.
- Making outbound courtesy calls to existing end users.
- General administrative office tasks.
**As a Customer Service Advisor you will have the following skills & experience**:
- Excellent telephone skills
- Previous Customer Service experience.
- Strong organisational and time management skills.
- Able to manage high call volumes and cope well under pressure.
- Ability to work well in a team and on your own.
- Basic knowledge of Microsoft Excel and Outlook.
**Benefits**
- 1 - 2 days working from home
- Company pension scheme
- Well-being allowance
- Private medical insurance
- Company sick pay
- Paid maternity and paternity leave.
- Free parking
**Interested?**
Please ensure your **CV is submitted in Microsoft Word**so that we can upload your details more easily to our system. If sent as a PDF, it will cause delays.
INDSPE
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