IT Coordinator

2 weeks ago

London, United Kingdom BIG (Bjarke Ingels Group) Full time

**Job Area**:
IT**Application Deadline**:
As soon as possible**Location**:
1 Finsbury Avenue
- EC2M 2PF London
- United Kingdom
- London

**Join BIG**

BIG (Bjarke Ingels Group) is an international architectural company characterized by an entrepreneurial spirit, true teamwork across expertise areas and new ways of approaching conventional tasks. We have an informal work environment where camaraderie and collegial support are highly valued and where ambition, very high work morale and dedication to being the innovators of our field unify our staff. Our office culture is characterized by creativity, high energy and a strong team spirit. We are dedicated to creating and maintaining a workplace where we want to be and work continuously at becoming better at what we do.
We are a company experiencing steady growth, and as we grow, we also strive to mature. We have over the past 15 years developed from a 10 to a 700 people organization in New York, London, Barcelona, Shenzhen, Copenhagen and Los Angeles.

Read more about us on Big.dk

IT Coordinator

BIG (Bjarke Ingels Group) is a group of 500+ architects, engineers, urbanists, inventors, researchers, and business minds from all over the world who are based in our New York, Copenhagen, London, Barcelona, and Shenzhen offices. Our built work ranges from the most diverse urban playground and Michelin-star dining - to affordable housing that feels everything but, and a school among the verdant fjords of the Faroe Islands. Our vision spans traveling at supersonic speed with Hyperloop One, to living in floating cities, and eventually Mars While we are led by a group of expert partners, directors, and associates - a flat hierarchy and collaborative spirit are essential to our BIG ecosystem. We share our collective knowledge and expansive network through study trips and educational workshops - BIG Schools offer in-house lessons, while BIG Picture brings in industry experts to inspire and invigorate. We are infectiously ambitious and unified by the shared mission to craft the world we want to live in, and to give form to our future, one project at a time.

As part of the IT Team, you will also be engaging actively with our IT Team in New York, Barcelona, and Copenhagen, in the effort to align the way we do things and help our shared and continuous development of modern technologies, documents, procedures and innovative ideas. Part of your role will also be to help steer, develop and improve our IT goals, and help build a structure around the way we use the IT environment.

Key Responsibilities:

- Provide dedicated and direct IT support to all BIG London staff in a professional manner while maintaining part of your time supporting our other offices
- Set up of new desktops, laptops, and peripherals for staff
- Network and server troubleshooting, and maintenance as required
- Set up, maintain, and troubleshooting of video conference software and hardware
- Manage and maintain our Azure hybrid environment, Office 365, including Exchange Online, SharePoint, and OneDrive
- Provide support for other related products, such as Microsoft Teams, Power BI, and Power Apps
- Monitor and maintain our IT security, including antivirus software and firewalls
- Create and maintain IT documentation, including policies and procedures
- Provide IT training and support to employees, as needed
- IT Onboarding of new employees
- Ensure all service requests and incidents are accurately recorded and managed in the Service Desk's incident management system.
- Communicate relevant updates to, and set clear service expectations with the IT Manager

Join us if you are an IT Coordinator who has:

- 3-5 years of experience in IT support, with a focus on Azure hybrid environments and Office 365
- Strong knowledge of Azure hybrid environments, including Active Directory, DNS, and cloud technologies
- Strong knowledge of Office 365, including Exchange Online, SharePoint, and OneDrive
- Experience with related products, such as Microsoft Teams, Power BI, and Power Apps
- Strong troubleshooting and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Is organized, structured and detail oriented with a positive can-do attitude
- Has a professional presence and is capable of multi-tasking
- Is proactive and completes tasks with a sense of urgency
- Feels that no task is too little or too great
- Is a natural people-person who enjoys a busy and creative environment
- Demonstrates clear and concise English written and verbal communication and has excellent interpersonal skills

**Desirable qualities and skills**:

- Network experience
- Knowledge of scripting

This is a full-time position based out of BIG’s London office.
- Diversity has been part of our DNA since BIG’s foundation. A multitude of cultures and backgrounds creates a new point of reference which leads to amazing insights. At BIG, we value, celebrate and support div

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