Full Time Contact Centre Agent

2 weeks ago


Cardiff, United Kingdom Lyons Davidson Solicitors Full time

**Interested in a career in law?**

As a company, we are committed to the development of our employees and encourage progression & opportunities across the business. We may also be able to provide funding towards professional qualifications if it is appropriate to your position.

**Hours of Work**:
**Full time (35 hours)** working on a 3-week shift rota between 8am and 8pm. You will be required to work 1 Saturday or Sunday in 3.

**The Role**
- The Department’s operational hours are Mon-Fri 08:00-20:00, Sat 09:00-16:00 and Sunday 10:00-16:00.
- The position will be based in the Legal Services Contact Team. using appropriate communication channels to assist our clients. Your role extends to several legal disciplines including personal injury, civil litigation and legal helpline.
- It will include contacting referred clients in a timely manner and gathering the information required to process their claim and assist with their immediate needs. No cold calling.
- You will be taking inbound customer service calls, making amendments to, and providing progress updates on existing claims and answering general enquiries.
- You will be the first point of contact for the legal advice lines, taking details from the client and transferring them to the appropriate department.

**The skills required**
- A friendly and upbeat telephone manner is essential.
- We require enthusiastic, self-motivated, and flexible individuals with a positive approach to customer service.
- You will be empathetic and patient when required, and always willing to go the extra mile to assist our clients.
- Ideally you should be IT literate; however, full system training will be provided.
- You will need to have good spelling and good grammar and be able to take down accurate information as this is paramount to the role.

**Salary and benefits**

Starting Salary is £19,000 and will be reviewed at the end of the 3 month probationary period and at set intervals during the first year and will increase in accordance with the role structure if your performance is satisfactory.

Further salary reviews will be commensurate with the Annual Appraisal process.

Lyons Davidson is a national law firm providing legal services to businesses and individuals.

We pride ourselves on the level of service our experts offer. Our ability to deliver a consistent and high-quality service has allowed us to develop strong relationships with a number of business partners such as insurers, banks and membership organisations that rely on us to give their customers and members the help and advice they need.


  • Licensing Officer

    5 days ago


    Cardiff, United Kingdom Cardiff Council Full time

    **About The Service** Rent Smart Wales is a service within Cardiff Council, in place to administer the requirements of Part 1 of the Housing (Wales) Act 2014, which regulates private rented sector housing in Wales by requiring landlords to register and either become licensed themselves or instruct a licensed agent to undertake letting and property management...


  • Cardiff, United Kingdom Cardiff Council Full time

    **About The Service** Rent Smart Wales is a service within Cardiff Council, in place to administer the requirements of Part 1 of the Housing (Wales) Act 2014, which regulates private rented sector housing in Wales by requiring landlords to register and either become licensed themselves or instruct a licensed agent to undertake letting and property management...

  • Licensing Officer

    14 hours ago


    Cardiff, United Kingdom Cardiff Council Full time

    **About The Service** Rent Smart Wales is a service within Cardiff Council, in place to administer the requirements of Part 1 of the Housing (Wales) Act 2014, which regulates private rented sector housing in Wales by requiring landlords to register and either become licensed themselves or instruct a licensed agent to undertake letting and property management...


  • Cardiff, United Kingdom MAXIMUS Full time

    Introduction: **Be part of something great** Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability...

  • Site Agent

    7 days ago


    Cardiff, United Kingdom Parker Jones Group Full time

    Site Agent / Sub Agent for a civils' main contractor. Various projects in the Cardiff area. Experience of working within the civils' sector a must Excellent salary and package Call Alicia 07710 258792 **Job Types**: Full-time, Permanent **Salary**: From £51,000.00 per year **Benefits**: - Company car - Company pension - On-site parking - Private...

  • Collections Agent

    4 days ago


    Cardiff, United Kingdom Chase Delphi Full time

    Chase Delphi Recruitment have an immediate requirement for an experienced Collections Agent. **Responsibilities**: - Interact with customers regarding overdue accounts. - Deal with difficult clients and act professionally. - Have the ability to negotiate and persued difficult customers - Read, analyze, and interpret information in order to submit reports...


  • Cardiff, United Kingdom Yolk Recruitment Full time

    **Customer Sales Agent - 2 months - CardiffImmediate start** Yolk Recruitment have teamed up with an insurance company who are looking for a strong communicator and rapport builder to complement their team **What you will be doing: - ** The ideal Customer Sales Agent will be: - dealing with potential customers - logging call details on the in-house...


  • Cardiff, United Kingdom St David Recruitment Services Full time

    Location: Cardiff - Job type: Permanent - Salary: £21,000 - £22,000 per annum - Contact: St David Recruitment Services - Contact phone: +442920797920 - Job ref: PEM1195 - Published: about 1 hour ago - Expiry date: 2023-12-16 **Customer Sales Agent** **Cardiff Gate (Office Based)** **Permanent** **Salary - £21,000 - £22,000 (DOE) + uncapped...


  • Cardiff, United Kingdom Whitchurch Medical Centre Full time

    **Company description** The Practice is situated in Whitchurch Village and it benefits from a range of shops and restaurants locally. Whitchurch Medical Centre's team comprises of 5 GP Partners, 5 GP assistants, 3 Practice Nurses, 2 HCAs and is supported by a highly effective and friendly admin and reception team. This post benefits from a generous NHS...

  • Site Agent

    2 days ago


    Cardiff, United Kingdom Knights brown Full time

    Due to continued growth and recent contract awards, we are seeking a high calibre Site Agent to join our Wales & Energy Division. We are looking for this person to have an excellent track record in delivering high profile schemes and diverse civil engineering projects. **Responsibilities**: - Understand project requirements (tender, form of contract,...


  • Cardiff, United Kingdom Whitchurch Medical Centre Full time

    **Company description** The Practice is situated in Whitchurch Village and it benefits from a range of shops and restaurants locally. Whitchurch Medical Centre's team comprises of 5 GP Partners, 5 GP assistants, 3 Practice Nurses, 2 HCAs and is supported by a highly effective and friendly admin and reception team. This post benefits from a generous NHS...


  • Cardiff, United Kingdom Connells Group Full time

    OTE - £27,000 - £32,000 - Uncapped Commission - Career Progression At **Peter Alan,** part of the Connells Group, we're looking for a highly motivated **Trainee Estate Agent** who will work toward becoming a Sales Negotiator for our fantastic residential sales team in **Roath**. The **Trainee Estate Agent **is an entry level role where you will learn all...


  • Cardiff, United Kingdom Breedon Group Full time

    Wenvoe, Cardiff Customer Services Full time Permanent - We are currently seeking a Customer Services Agent to join the team at Wenvoe, Cardiff.As a Customer Service Agent, you will be working within a small team in a fast-paced environment. You will be responsible for customer sales/orders and enquiries within our Aggregates and Asphalt department.The key...


  • Cardiff, United Kingdom NET Recruit Full time

    A highly successful insurance business is searching the market for talented and ambitious Sales Agents to join the team working in the Cardiff area. Priding themselves on offering a range of insurance solutions for their customers' varied needs, this business has experience fantastic success within the last decade and as such as putting big expansion plans...

  • Agents Sales Representative

    Found in: Jooble UK C2 - 5 days ago


    Cardiff, United Kingdom NET Recruit Full time

    A highly successful insurance business is searching the market for talented and ambitious Sales Agents to join the team working in the Cardiff area. Priding themselves on offering a range of insurance solutions for their customers' varied needs, this business has experience fantastic success within the last decade and as such as putting big expansion plans...

  • Catering Assistant

    7 days ago


    Cardiff, United Kingdom City centre cafe Full time

    Person wanted to work in busy cafe in Cardiff City centre. Cooking experience desirable. Duties include cooking, serving customers and general catering duties. No evenings or Sundays. **Job Type**: Part-time **Salary**: From £10.50 per hour Day range: - Monday to Friday - Weekend availability Shift: - Day shift Work Location: In person Expected...

  • Reservations Agent

    4 days ago


    Cardiff, United Kingdom Clayton Hotel Cardiff Full time

    **Reservations Agent** - Cardiff Clayton Hotel** **We have a fantastic new vacancy for Reservations Agent in the excellent Cardiff Clayton Hotel.** Clayton Hotel Cardiff is a 4 star hotel located in the heart of Cardiff city at the bottom of St.Mary’s Street. Location is everything at Clayton Hotel Cardiff, with the train and bus stations only a...


  • Cardiff, United Kingdom Sphere Solutions Full time

    Sphere Solutions are currently recruting for an experienced site agent, to work for a reputable and regional civil engineering contractor in South Wales on a permanent basis. Apply and develop knowledge and skills delivering construction projects and leading site teams. * Understand project requirements (tender, form of contract, deliverables, programme,...

  • Network Officer Full Time Temporary

    Found in: Jooble UK C2 - 3 weeks ago


    Cardiff, United Kingdom Study Group Full time

    Contract type: Full-time (37.5 hours),Permanent Location: Cardiff, Cardiff University International Study Centre Study Group is a global leader in preparing students for international academic success and rewarding careers through a transformational learning experience. The universities we work with trust us to increase their international footprint,...


  • Cardiff, United Kingdom Study Group Full time

    Contract type: Full-time (37.5 hours),Permanent Location: Cardiff, Cardiff University International Study Centre Study Group is a global leader in preparing students for international academic success and rewarding careers through a transformational learning experience. The universities we work with trust us to increase their international footprint,...