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Customer Service Officer

4 weeks ago

Lewisham, United Kingdom The Hyde Group Full time

**Lewisham**

**Up to £23,110**

**35 hours per week, between 8:00 am - 8:00 pm, Monday to Friday**

Hyde is looking to recruit an inbound Customer Services Officer.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As a Customer Services Officer, you will be working within our demanding call centre as the first point of contact for our customers. You will be expected to manage a high volume of demanding and challenging inbound telephone calls, ensuring a speedy resolution and a satisfied customer.

**Responsibilities**
- Acting as a first point of contact for customers.
- Handling up to 50-60 demanding telephone calls daily.
- Referring specialist and complex enquiries to relevant teams.
- Providing a great customer service across all communication platforms.
- Meeting or exceeding KPIs / targets.
- Building and maintaining excellent rapport with our internal and external customers.

**Skills and Experience Required**
- Customer Service experience
- Microsoft Office
- Empathetic - putting yourself in the customers’ shoes
- Resilient - dealing with difficult telephone calls
- The ability to type whilst on a telephone call

**Benefits**
- A fantastic pension
- Life assurance
- Great holidays
- An award-winning flexible benefits package.
- Volunteering days
- Hyde operates an agile approach to work, requiring you to be in the office 40% of your time

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

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