Customer Service Advisor
3 weeks ago
**Main Objective of the Role**
- To be flexible with tasks within a daily routine and produce accurate work and documentation with ownership of workload
- To provide a first-class level of service for both external and internal customers and respond to their needs in an efficient and professional manner
- To process incoming customer purchase orders within a preferred target of 1 working day
- Answer external telephone calls via Reception
- Provide cover for Reception duties such as receiving visitors, incoming and outgoing post
- Assist Sales & Marketing Team with administration and customer interface as required.
**Key Responsibilities**
- Conduct Contract Review for customer Purchase Orders
- Creation of Sales Orders from customer Purchase Orders in the SAGE 1000 system
- Creation of Works Orders and Assemblies in the SAGE 1000 system
- Processing of invoices in the SAGE 1000 system
- Order progress chasing for customers and Tiflex staff
- Generate Company documents as required such as Export documentation (Incoterms), Certificates of Conformity, Commercial Invoices
**Job Types**: Full-time, Permanent
**Salary**: From £22,000.00 per year
**Benefits**:
- Casual dress
- Company pension
- Life insurance
- On-site parking
- Profit sharing
- Sick pay
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
COVID-19 considerations:
We follow all government guidelines
Work Location: One location
Application deadline: 27/01/2023
Expected start date: 06/02/2023
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