Customer Service Advisor
2 months ago
Our client, one of the leading internet providers in the south-west region are seeking enthusiastic and compassionate Customer Service Assistants to assist with the day-to-day operations of the business.
An ability to manage customer questions and enquiries in a polite, professional, and empathetic manor is crucial. You will be responsible for maintaining the high standards of support currently provided, whilst also supporting the wider organisation and it’s departmental requirements.
About the Role:
- Monday to Friday with occasional Saturday work
- Immediate Starts Available
- a minmum of 4 weeks contract
- 11am - 7pm
- £12 an hour
- Weekly pay every Friday
- Accrue Holiday pay
About you:
- Excellent telephone manor, with an ability to converse with a variety of customers & clients
- Confident and resilient
- MS Office knowledge and CRM Experience is advantageous
- Ability to prioritise and multi-task
- Previous experience in an administrative/customer service environment is advantageous
Key Functions:
- Managing a large number of inbound and outbound calls and communications to customers and prospective customers
- Updating customer accounts with all records of communication
- Assisting in keeping good communications between all departments, making sure the customers needs are being met, alongside the business needs
- Identifying customer needs, dealing with inbound faults, and diagnosing the issues customers may be facing - the first line of support there to provide solutions where possible
For more information on this fantastic opportunity, please respond to your CV in the first instance. We look forward to speaking with you soon.
Indeed2
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