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Customer Service Administrator

4 months ago

Liskeard, United Kingdom Puckator Full time

Puckator are leading giftware designers and suppliers to the retail trade. Established for over 30 years, we are known for our highly creative and original giftware and homeware products. We’re a friendly, design-led company and are looking for professional, but friendly Customer Service Administrator our established team, working full time, Monday to Friday.

Based at our Head Office in Liskeard, Cornwall you will be responsible for providing excellent customer support to all our UK customers, including order processing and supporting them with any queries they may have.

In additional to the Head Office, which includes a large warehouse serving the UK, we also have offices and showrooms in Sheffield, Spain, Italy, and China, and a large warehouse in the Wroclaw, Poland for all our customers outside the UK

**The role**

**Responsibilities**:

- General Office Admin - Including posting payments, invoicing and credit notes.
- Order Processing - Dealing directly with website managers, coordinating order printing, payment and refund processing, credit notes, invoicing and general account admin.

**Requirements**:

- Outstanding customer service skills.
- Confident, outgoing personally.
- Strong organisational and administration skills.
- Attention to detail.
- Computer literate.
- Able to work on own initiative but also as part of team.
- Previous experience of working in an office environment essential.

**Hours of work**

Full time, Monday to Friday, 9am to 5pm.

**Location**

Lowman Works, East Taphouse, Cornwall, PL14 4NQ.

**Package**
- £21,673.60 per annum.
- 22 days holiday plus bank holidays, rising with service.
- Workplace Pension Scheme, Cash Health Plan, which includes optical and dental cover, and Cycle to work scheme available after qualifying period.
- Other staff benefits include Christmas Savings Scheme, discounted Gym Membership and activities, Employee Assistance Program and Health Assessments.
- Free fruit, breakfast and hot drinks provided.
- Free onsite parking.

**Job Types**: Full-time, Permanent

**Salary**: £21,673.60 per year

**Benefits**:

- Casual dress
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Liskeard: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (required)

Work Location: One location

Application deadline: 28/02/2023