Digital Content Designer

5 days ago


Leeds, United Kingdom Public Sector Resourcing Full time

**Digital Content Designer**(Inside IR35)**

**Contract Term: 12 Months**

**Contracting Authority: DWP**

**Location: Hybrid working, Leeds**

Imagine having a talent that could benefit someone you’ve never met and solve problems you didn’t even know existed. Well, you do, and you can. And we’re here to help you do just that. At PSR we are the go-to place for talented contractors and temps for a rich variety of public sector roles.

Working in a multi-disciplinary team to design user-centred content for Universal Credit (UC) claimants and staff. Building domain knowledge around that team’s ‘theme’. Collaborating with user researchers, interaction designers and other disciplines and stakeholders to identify the best ways to meet user needs within departmental and technical constraints. Working with content design colleagues to identify and implement improvements to existing content, working practices and processes. Supporting content colleagues by providing constructive feedback on their work. Helping non-content colleagues to understand the value of user-centred content design (as opposed to copy editing). Advocating for an evidence-based approach to content design decisions. Contributing to the creation and maintenance of content design guidance. Attending regular and ad hoc meetings with theme teams and the content team.

**As a **Digital Content Designer** your main responsibilities would be**:
You will be at ease working in an agile environment with rapidly changing deadlines, workloads and goals, and will:
work with user researchers and other colleagues to identify and understand user needs, including attending user research sessions

work with business analysts and other colleagues to understand departmental aims, policy intent and technical constraints

create content to meet user needs within those constraints - mostly in the UC online service, but also in other channels, such as our wiki pages

work on needs analysis to identify content gaps and overlaps

monitor the performance of content to understand user behaviour and feedback

identify ways to improve the content and the tools and processes we use to design and create it


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