Call Centre Agent
2 weeks ago
On behalf of our client, a rapidly growing internet service provider, we are recruiting a number of talented Customer Service Advisors to take up an exciting opportunity to join a company that is committed to service excellence and passionate about delivering relationship based service. **This is a full time, permanent role working from home.**
Our client **takes pride** in what they do and is **passionate** about what they do, but don’t take themselves **too seriously**. They use **smart simplicity** and a little bit of **cheekiness** to create **disruption**.
Our client has high standards and delivers a service that is fast, reliable and fairly priced. They strive to exceed expectations, managing the needs of their customer now and for the future.
Our client aims to provide a high-touch experience for our customers each and every time, personifying what it means to be a trusted advisor in answering questions, solving problems and recommending plans and upgrades that meet our customers’ needs.
We are looking for team members who can deliver personalised service, who value our customers as much as we do, and who are always flexible to meet our ever-changing business needs.
**Duties and responsibilities**
- To deliver an exceptional customer experience to B2C and B2B clients, breaking the mould from the telecom industry’s notoriously poor customer service
- Troubleshooting technical issues with customers
- Organising installations and service calls with field engineers
- Liaising with Operations to ensure Build issues are resolved in a timely manner
- Dealing with billing queries
- Customer retention
Advising customers and prospective customers on the product and services that fit their needs so they get the best out of their full-fibre connection
**Qualifications and Experience**
Highly developed soft skills and a strong will to serve
Good listener, able to identify customer needs. Empathy is extremely important, and the ability to relate to a wide-ranging demographic is essential
Ability to communicate clearly and professionally, both verbally and in writing
Technical experience a plus
**Working conditions**
- Shifts will be between Monday and Sunday working 40 hours per week, undertaking 8 hour shifts between 8am-9pm and on weekends 9am-7pm
- Fully remote with flexibility to work from office as required
**Nineteen Recruitment is committed to equal opportunities and as such no applicant or worker will receive less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race or employment status.**
**Job Types**: Full-time, Permanent
**Salary**: £21,000.00 per year
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Newcastle upon Tyne, Tyne and Wear: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 1 year (preferred)
Work Location: One location
-
Call Centre Agent
1 month ago
Newcastle upon Tyne, United Kingdom Viribus Animo Recruitment LTD Full time**Job Title**:Call Centre Agent **Job Type**:Full-Time & Office-Based **Location**:Newcastle City Centre **Salary**:£21,000 - £23,000 basic + bonus OTE £28,500 **Hours**:9am - 5:30am or 10:30am - 7pm. You will need to have the flexibility to cover both shifts. **The Role**: - You will be contacting customers on behalf of one of the UK's biggest...
-
Call Centre Agent
2 weeks ago
Kingston upon Hull, United Kingdom Clearanswer Call Centre LTD Full timeAre you looking for something new and over the age of 18? Do you want to start a new role? We're here to guide you through every step of the way. We’ve won multiple awards for being the best and we want you to be a part of this! On top of your starting salary which is very competitive in today’s market, we also include a wide range of benefits to thank...
-
Call Centre Agent
2 weeks ago
Kingston upon Hull, United Kingdom Clearanswer Call Centre LTD Full timeAre you looking for something new and over the age of 18? Do you want to start a new role? We're here to guide you through every step of the way. We’ve won multiple awards for being the best and we want you to be a part of this! On top of your starting salary which is very competitive in today’s market, we also include a wide range of benefits to thank...
-
Call Centre Agent
2 weeks ago
Kingston upon Hull, United Kingdom Clearanswer Call Centre LTD Full timeAre you looking for something new and over the age of 18? Do you want to start a new role? We're here to guide you through every step of the way. We’ve won multiple awards for being the best and we want you to be a part of this! On top of your starting salary which is very competitive in today’s market, we also include a wide range of benefits to thank...
-
Call Centre Agent
2 days ago
Kingston upon Hull, United Kingdom Clearanswer Call Centre LTD Full timeAre you looking for something new and over the age of 18? Do you want to start a new role? We're here to guide you through every step of the way. We’ve won multiple awards for being the best and we want you to be a part of this! On top of your starting salary which is very competitive in today’s market, we also include a wide range of benefits to thank...
-
Call Centre Agent
1 week ago
Kingston upon Hull, United Kingdom Clearanswer Call Centre LTD Full timeAre you looking for something new and over the age of 18? Do you want to start a new role? We're here to guide you through every step of the way. We’ve won multiple awards for being the best and we want you to be a part of this! On top of your starting salary which is very competitive in today’s market, we also include a wide range of benefits to thank...
-
Call Centre Agent
6 days ago
Kingston upon Hull, United Kingdom Clearanswer Call Centre LTD Full timeAre you looking for something new and over the age of 18? Do you want to start a new role? We're here to guide you through every step of the way. We’ve won multiple awards for being the best and we want you to be a part of this! On top of your starting salary which is very competitive in today’s market, we also include a wide range of benefits to thank...
-
Call Centre Agent
6 days ago
Kingston upon Hull, United Kingdom Clearanswer Call Centre LTD Full timeAre you looking for something new and over the age of 18? Do you want to start a new role? We're here to guide you through every step of the way. We’ve won multiple awards for being the best and we want you to be a part of this! On top of your starting salary which is very competitive in today’s market, we also include a wide range of benefits to thank...
-
Call Centre Agent
2 days ago
Kingston upon Hull, United Kingdom Clearanswer Call Centre LTD Full timeAre you looking for something new and over the age of 18? Do you want to start a new role? We're here to guide you through every step of the way. We’ve won multiple awards for being the best and we want you to be a part of this! On top of your starting salary which is very competitive in today’s market, we also include a wide range of benefits to thank...
-
Call Centre Agent
2 weeks ago
Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full timeCall Centre Agent Newcastle, NE12 8BU Salary: Starting at £23,000 increasing to £25,000 with role progression plus £1,200 performance based bonus Working Hours: 37.5 hours per week Shift Patterns : 7.5 hr shifts between 8am to 9pm, Monday - Sunday (5 days on, 2 days off) Holidays: 29 days holidays (increases to 31 days after 12 months’...
-
Outbound Call Centre Agent
2 weeks ago
Newcastle upon Tyne, United Kingdom RVN Partners Consulting Full time**About us** RVN Partners Consulting is a small business in Newcastle Upon Tyne. We are agile, innovative and autonomous. Our work environment includes: - Modern office setting - Relaxed atmosphere - Flexible working hours - Company perks - On-the-job training Do you enjoy speaking on the phone to customers? Do you have great communication skills and...
-
Inbound Call Centre Agent
2 weeks ago
Newcastle upon Tyne, United Kingdom HR GO Recruitment Full timeInbound Call Centre Agent These requests are facilities management within a business. These can be minor or major requests depending on the issue. It will be your responsibility to obtain as much information as possible from the requestor e.g., details of the fault, location, severity, and log this accurately on one of our systems. Key Responsibilities: -...
-
Apprentice Call Centre Recruitment Agent
7 days ago
Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full timeApprentice - Call Centre Recruitment Agent Location: Quorum Business Park, Benton Lane, Newcastle upon Tyne Role type: permanent, 37.5 hours a week Salary: £14,000 OTE (12,500k fixed + uncapped commissions based on performance) Are you looking for a fulfilling role in recruitment within a global company that offers career growth and personal...
-
Call Centre Agent
6 days ago
Kingston upon Hull, United Kingdom Clearanswer Call Centre LTD Full time_**Please note we do not currently offer home working, you would be required to commute to the Hull office in East Yorkshire each day.**_ Are you looking for something new and over the age of 18? Do you want to start a new role? We're here to guide you through every step of the way. We’ve won multiple awards for being the best and we want you to be a...
-
Call Centre Agent
5 days ago
Kingston upon Hull, United Kingdom Clearanswer Call Centre LTD Full time_**Please note we do not currently offer home working, you would be required to commute to the Hull office in East Yorkshire each day.**_ Are you looking for something new ? Do you want to start a new role? We're here to guide you through every step of the way. We’ve won multiple awards for being the best and we want you to be a part of this! On top of...
-
Call Centre Agent
6 days ago
Kingston upon Hull, United Kingdom Clearanswer Call Centre LTD Full time_**Please note we do not currently offer home working, you would be required to commute to the Hull office in East Yorkshire each day.**_ Are you looking for something new ? Do you want to start a new role? We're here to guide you through every step of the way. We’ve won multiple awards for being the best and we want you to be a part of this! On top of...
-
Part Time
5 days ago
Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time**Part Time Apprentice - Call Centre Recruitment Agent** Location: Quorum Business Park, Benton Lane, Newcastle upon Tyne Role type: permanent, 20 hours a week - Friday to Sunday **Salary**: £7K OTE (uncapped commissions based on performance) Are you looking for a fulfilling role in recruitment within a global company that offers career growth and...
-
Call Centre Agent
2 weeks ago
Kingston upon Hull, United Kingdom Clearanswer Call Centre LTD Full time_**Please note we do not currently offer home working, you would be required to commute to the Hull office in East Yorkshire each day.**_ Are you looking for something new and over the age of 18? Do you want to start a new role? We're here to guide you through every step of the way. We’ve won multiple awards for being the best and we want you to be a...
-
Call Centre Agent
2 weeks ago
Kingston upon Hull, United Kingdom Clearanswer Call Centre LTD Full timeAre you looking for something new and over the age of 18? Do you want to start a new role? We're here to guide you through every step of the way. We’ve won multiple awards for being the best and we want you to be a part of this! On top of your starting salary which is very competitive in today’s market, we also include a wide range of benefits to thank...
-
Call Centre Agent
4 days ago
Kingston upon Hull, United Kingdom Clearanswer Call Centre LTD Full timeAre you looking for something new and over the age of 18? Do you want to start a new role? We're here to guide you through every step of the way. We’ve won multiple awards for being the best and we want you to be a part of this! On top of your starting salary which is very competitive in today’s market, we also include a wide range of benefits to thank...