Customer Service Representative

2 weeks ago

St Albans, United Kingdom Gecko Travel Recruitment Full time

We are recruiting on behalf of this hugely successful travel business who are on the lookout for a Senior Customer Experience Executive. This is a unique offering for a travel professional who enjoys a varied role of customer service and operations, this opportunity has it all. Being fully immersed within a well established and close nit team, you will be the customers point of contact for pre and post departure queries and/or complaints.

This is an office based role in the Hertfordshire region, but easily accessible from London, Essex & Bucks.

**The role**:

- Provide customer with exceptional customer service for pre and post departure queries or complaints
- Ensure the company are represented in a professional manner at all times
- Think commercially when handling a complaint scenario, whilst remaining empathetic
- Ability to work in a fast paced, high pressured and ever changing environment
- Ensure the customer has a positive experience with the company
- Ensure all companies processes and procedures are followed whilst meeting service levels
- Carry out any adhoc projects within the Customer Experience team

**You will have**:

- Travel industry background (desirable)
- Minimum 5 years experience in a similar role
- Patience, resilience and the ability to be empathetic regardless of the situation
- A commercial mindset, and ensure margins for each reservation are maximised
- Familiarity with social media (Facebook, twitter, trust pilot etc )
- Excellent written and verbal communication skills

If you’d like to be part of this exceptional customer service team where you’ll have the opportunity to work hard, but still have fun, then this is the role for you.

Send your CV through to us directly quoting reference GTR1365

**Job Types**: Full-time, Permanent

**Salary**: £28,000.00-£32,000.00 per year

**Benefits**:

- Company events
- Company pension

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

Application question(s):

- Do you have experience of managing Trustpilot reviews?

Work Location: One location

Reference ID: GTR1365

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