Tele-appointer - Part Time Sat or Sun

3 months ago


Nottingham, United Kingdom Hidden Hearing Ltd Full time

**Tele-appointer - Part time - Sat or Sun**

**Nottingham City Centre**

**Private Healthcare provider**

**Part time - Sat or Sun 09:00-17:00 (7.5 hrs/week)**

**This is a permanent role and not suited to ‘term time only’**

**Basic salary £10.42 per hour + performance related uncapped monthly bonus scheme (OTE additional £75 per month)**

**Inbound & Outbound call handling - no cold calling**

**Who are we and what will I be doing?**

Hidden Hearing is the premium provider of hearing aids in private hearing healthcare and has been established for over 50 years. We pride ourselves on our outstanding Customer Service and offer our services from our clinics and visiting sites and also carry out home visits.

The purpose of the role is to book patient appointments for our Hearing Aid Dispensers based all over the UK and to maximise the number of appointments for each of the dispensers you are allocated to support.

**What experience and skills do I need?**

Previous experience or knowledge of the hearing care industry is not essential as full training will be given, but you will need:

- Excellent verbal and written communication skills with a confident telephone manner. As many of our customers have some form of hearing loss, it is essential that you can speak English clearly
- The ability to positively influence call outcomes.
- A good working knowledge of IT (Basic Microsoft Office packages)
- The drive and desire to provide excellent customer service
- Good organisational skills
- The ability to make a positive contribution to a lively and dynamic team environment, but equally be a self-starter

**Additional Benefits**

Private Health Insurance (after 1 years’ service), Contributory Pension Scheme, Employee Assistance Programme, Annual Leave (25 days + BHs), cycle to work scheme and free eye tests.

**Job Types**: Part-time, Permanent
Part-time hours: 7.5 per week

**Salary**: £10.42 per hour

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Private medical insurance
- Sick pay

Schedule:

- 8 hour shift
- Weekend availability
- Weekends only

Supplemental pay types:

- Commission pay

Work Location: In person


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