Work From Home Customer Resolutions Advisor
2 weeks ago
FULLY REMOTE, WORK FROM HOME OPPORTUNITIES - IMMEDIATE START
We have an excellent opportunity for a Customer Service Advisor to join the team at an established distribution company. This is a fully remote role so you will need to have a dedicated work space, as well as a good, stable internet connection.
This is a **temporary**, ongoing position and the role will be varied, but the main responsibilities will include:
- tracking and investigating customers queries.
- Using the CRM system to track customer queries, prioritising the workload.
- Managing a queue of queries ranging from clients to end customers.
- Adhering to company compliance and escalating any discrepancies to the compliance managers.
- Coordinating investigations into queries and complaints to reach a resolution.
- Managing data using Microsoft Excel
- Using Microsoft Excel to a basic level
- end to end case management in a Customer Service setting.
You must also be able to write and speak in fluent English and have access to the internet at home.
In return our client offers:
- An hourly rate of £9.50ph
- Full time working hours (39 hours a week) between the hours of 8am and 6pm. This will be over 5 days out of the 7 and will include weekend working.
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
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