Customer Export Representative
4 months ago
**Job Title**:Customer Export Representative**:
- Location: Dronfield Derbyshire, DBY, GB, S18 1DJ- Business Unit: Process, Measurement & Inspection- Posting Date: Aug 13, 2024- Job Description:
- **About AMETEK Land**
AMETEK Land is part of the Process Measurement and Inspection (PM&I) Business Unit with its sister company Surface Vision.
**About AMETEK**
AMETEK Land, headquartered in Dronfield, UK is a business element of AMETEK’s Electronic Instruments Group, a leader in advanced instruments for the aerospace, power, process, and industrial markets. AMETEK, Inc. is a $5 billion, global manufacturer of electronic instruments and electromechanical devices with 17,000 employees, 150 operating locations and a global network of sales, service and support locations in 30 countries around the world.
**JOB SUMMARY**:
**KEY RESPONSIBILITIES AND ACCOUNTABILITIES**:
- Process global shipments and prepare export shipping documentation.
- Book and coordinate with Freight Forwarders.
- Ensure export compliance by tracking, checking, and storing export declarations and AWB's.
- Liaise with customers and internal departments to address inquiries and resolve issues.
- Respond to export and invoice queries promptly and accurately.
- Provide backup support for team members, including order entry and order confirmations.
- Manage contract reviews to ensure adherence to LAND’s terms, conditions, and DLA processes.
- Enter and interpret data in internal databases, SAP ERP, and CRM tools.
- Support international offices, representatives, and distributors.
- Promote and participate in continuous improvement initiatives to enhance customer service standards and profitability.
**EXPERIENCE & PROFESSIONAL QUALIFICATIONS**:
- 3-5 years-experience in Customer Service environment.
- Previous experience of SAP Business Systems is desirable.
- Familiarity with export procedures & documentation.
- Previous experience in a similar role would be advantageous.
- Computer literate and comfortable using Microsoft products.
- Good problem-solving skills, communication, influencing and assertiveness.
- Outstanding customer service and relationship building.
**CORE COMPETENCIES**:
- Self-motivated with a high attention to detail and ability to multitask under demanding deadlines.
- Presents themselves in a pleasant and friendly manner to those within and outside of the organization.
- Demonstrates good judgement in analyzing information to make routine decisions.
- Co-operates and collaborates with colleagues, cross functionally, to support the sales process.
- Open to receiving feedback and applying/integrating the feedback in an effort to improve results.
- Ability to act in a calm manner and control emotions when faced with difficult or frustrating situations.
- Good team player but also able to work on own initiative.
AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.0 billion.
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