Customer Service Professional

2 days ago

Brighton, United Kingdom Amex Full time

You won’t just help customers. You’ll help YOUR customers.

Do you have a passion to be able to deliver world-class customer service or perhaps already know what it involves? Then we want you to join #TeamAmex Whether you already have a wealth of customer experience or are looking for your first customer servicing-based role, here at #TeamAmex we’ve got our customer’s backs and each other’s: Every. Single. Day. That’s why when you become a part of #TeamAmex, you will receive 6 weeks of classroom training, followed by 8 weeks of on-the-job training and support and it doesn’t stop there. At American Express, we continue to support the building of meaningful and rewarding careers and offer outstanding benefits such as:
We provide childcare vouchers - The Government’s Tax-Free Childcare scheme has replaced the Childcare Vouchers scheme. It could save you up to £2,000 a year, per child, on childcare.

Hybrid working - You will work in a hybrid model consisting of virtual and in the office working each week

Annual holiday - Your annual holiday entitlement is based on your band level and length of service with us, but all colleagues are required to take a minimum of 28 days paid holiday which includes eight public holidays.

Cycle to work - The Government sponsored Cycle2Work scheme is a great way for you to save money on a bicycle and related safety equipment for the purpose of cycling to work. Simply choose a new bicycle and equipment up to the value of £1,000 and submit your choices in FYB Flex UK. You will receive a voucher to buy the bike and accessories that you will lease from us for a 12-month period. Repayments are made via Salary Sacrifice

Smart saving benefit - a portal that can support you with your savings and help you reach your financial goals (app called Nudge)

Pension scheme - All colleagues will receive a core 7% contribution paid by American Express and you will pay a 3% contribution.

Life Assurance - Should you pass away while employed by American Express, you can have peace of mind that your nominated beneficiaries would receive a payment of four times your basic annual salary. This is to ensure they are financially taken care of.
- Income protection
- Critical Illness insurance
- Smart spending app - discount prices from retailers including: Boots, B&Q, IKEA, Marks & Spencer, Sainsburys, and many more.
- Healthy living hub - Based in our offices you will have the opportunity to book any of the below that are relevant to you;
- Onsite GP
- Nurse
- Core health checks
- Physiotherapy
- Onsite CBT and Counselling
- Nutritionist
- Gym and exercise classes
- Digital Health Kiosks
- Emotional Wellbeing Therapist
- Smoking cessation
- Dental cover - With Dental Cover you can make sure your teeth are looked after properly while keeping the cost down. All colleagues will receive level 2 single cover as a core company funded benefit.
- Private health care

Onsite health checks
- Biometric check
- Emotional Wellbeing check
- Posture check
- Healthy Weight check
- External health checks such as Generic cancer screening, mammograms etc.
- Virtual GP - you can book appointments if you are not feeling well via an app provided through private health.

We also use an internal platform where you can request the following;
- Choose the benefits that are right for you, your partner and family
- Check the impact of your benefit selections on your take home pay before you commit to them
- Find out more about all the For Your Benefit UK programmes
- View the value of the benefits you receive from American Express and understand how they can support you through all stages of life
- Access a huge number of discounted products and services via the Smart Spending portal (app which gives you discounts)

Your core responsibilities as a Customer Care Professional at American Express will include:

- Delivering world-class customer service, while responding to customer inquiries and concerns over the phone
- Building meaningful relationships with our customers through a consultative approach, understanding their current and future needs, providing first contact resolution, and negotiating a positive outcome for the customer and American Express
- Enhance our customer’s experience by identifying opportunities to offer products based on our Cardmember’s needs
- Meet and exceed quality goals, compliance regulations and productivity targets
- Reprioritise and adapt to a constantly evolving environment

Amex Flex

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way.

When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues,

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