Administrator/receptionist - Resources

3 weeks ago

London, United Kingdom Cleantech People Full time

**What's involved with this role**:
**Islington RQ1189340**

**Enhanced DBS disclosure is listed as a requirement for this role**

**Proven minute taking skills and experience are essential for this role.**

The post holder will support the Senior Administrator and the administrative function within the Mental Health Service that form the NHS Foundation Trust to provide an effective and efficient administrative service.

This role will work across both Islington Council and the NHS Foundation Trust and will need to use systems under both organisations and adhere to all relevant policies and procedures. The post holder will undertake the following tasks, including but not limited to.

**Key Responsibilities**:

- Deal with all administrative duties to support the operation of the service.
- Be the first point of contact for users/providers/carers and other departments and deal with any situation which may arise in a friendly, polite and efficient manner.
- Cover the reception desk and provide on-site front of house duties.
- Manage the post and coordinate mail outs.
- Maintain properly documented case files, records and client information across a range of systems including LAS, RIO and EMIS.
- Maintain an efficient filing system for patient notes, ensuring confidentiality policies are adhered to.
- Ensure that all work carried out with sensitivity and awareness with the ability to undertake to identify and deal with a range of sensitive issues.
- Arrange, coordinate and attend meetings as necessary including the taking of minutes.
- Accurately type correspondence, summaries and other documents, both clinical and general, using audio and copy typing.
- Undertake data input/retrieval (from a range of sources) and document production using systems in use across both organisations.
- Maintain a number of internal service databases to a high standard.
- Excellent organisational skills to maintain office systems and arrange meetings.
- Provide, in conjunction with other administration staff, cross cover for other administrators/clinical support workers during periods of heavy work pressure or absence including working in other sites and covering front of house duties.

**To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.**

**_If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity._**

**Other “Essential Requirements” - Please check to ensure that your CV addresses the following items**:
**Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.**

**Qualifications**:

- Good general education - 2 GCSE grades, A-C or relevant experience

**Skills & Experience**:

- Minimum of 12 months recent experience in a similar role or context and ideally within a public sector organisation.
- Experience of providing administrative support to individuals or teams.
- Ability to take and produce high quality minutes in the support of meetings.
- Able to demonstrate good communication skills; both verbally and in writing.
- Effective time management and organisational skills.
- Accurate entry and retrieval of information on database systems.
- Ability to co-ordinate and produce communications, documents and reports.
- Ability to develop excellent working relationships with a broad range of people and with colleagues at all levels in the organisation.
- Ability to deal with a wide range of people in order to handle enquiries and resolve issues.
- Ability to train and guide team members in office procedures.
- Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).

S **Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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