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Senior Administrator

5 months ago

Swindon, United Kingdom Everpool Full time

**Senior Administrator - Home-based**
**Full Time, permanent position (37.5 hours pw)**
**£24,000 per year**
**_Have you managed a team of people for the last 2 years?_**
**_Are you passionate about customer service?_**
**_Do you have a desire to build a team and meet targets?_**
The Senior Administrator role is being introduced to provide a better claimant experience, to provide support to the Service Delivery Manager and enhance performance at each Assessment Centre by:

- Day to Day management of a team of Administrators
- Ensuring that claimants are kept informed always & have a positive experience.
- Proactive session management is being followed to ensure the centre is productive and all HP’s are fully utilised in line with their experience.
- Monitoring of the arrivals board to ensure that all empty slots that can be filled are filled.
- Better decision making around retractions/cancelations
- Onboarding and training employees within the region
- Introducing governance around compliance, ensuring that employees are complaint with current guidance
- Implementation of any agreed changes to process and/or procedures and that they are being followed and understood
- Acting as initial contact for any escalations at AC level, whether that be via a claimant or HP

**Job Details**:

- Monday to Friday
- £24,000 per year
- Working hours between 8am - 6pm e.g. 9-5
- Homebased
- Opportunities for development and progression
- Excellent benefits package