Client Support Administrator

6 months ago


Haverhill, United Kingdom Kin Vet Community Full time

We are looking for two warm, empathic individuals to join our vet practice in Haverhill as Client Support Administrators (CSAs).

The CSAs are the first people that owners speak to when their pets are unwell, and play a crucial role in the care of our clients and patients. You will have contact with people experiencing all the highs and lows of pet ownership, from first appointments with new puppies and kittens through to end-of-life care and sad goodbyes. This role can be challenging at times, but also extremely rewarding.

**The role will involve**:

- Greeting clients on arrival to the clinic.
- Maintaining a clean, tidy reception area.
- Answering telephones and dealing with all enquiries, including assessment of calls. from owners of sick pets to determine how soon they need to be seen*.
- Managing the diary of appointments*.
- Ensuring client details are kept up to date on our system.
- Taking payment after consultations and booking any follow-up appointments.
- Following up on missed appointments.
- Cashing up and banking.
- Explaining our healthcare plan to clients*.
- Guiding clients through the pet insurance claim process*.
- Completing pet insurance forms*.
- Following up on unpaid invoices.
- Extra training will be provided for these aspects of the role.

**Skills and Abilities**

To take on this role, you will need to be:

- Warm and caring, able to speak patiently and empathically with people experiencing strong emotions.
- A good communicator, both verbally and in writing.
- Organised and diligent in your work.
- Calm under pressure.
- Able to work effectively as part of a team.
- Comfortable with technology, including Microsoft Office (Word, Excel, and Outlook).

**Experience**
- 2 years or more of experience in a customer-facing role is preferred.
- Experience of working in a veterinary practice is an advantage but is not required.

**Ho**urs**

These roles are part time (27.5 hours per week) with two different working patterns available:
Morning CSA: Mon - Fri, 08:30 - 14:00

Afternoon CSA: Mon - Fri, 12:30 - 18:00

There is currently no weekend work required for this role, but this may change in the future.

**Salary**

£23,800 per year, pro rata (£11.44 per hour)

**Benefits**
- 4 weeks annual leave per year, plus bank holidays
- Extra annual leave earned with long service
- An additional 20 days paid sabbatical on every 5-year service anniversary
- Free daily lunch provided
- Private medical insurance, including cover for pre-existing health conditions
- 3 weeks paid sick leave per year
- Colleague discount schemes
- Recruitment referral reward scheme



  • Haverhill, Suffolk, United Kingdom PureKat Consultancy Ltd Full time

    About the Role:We are seeking a highly skilled Private Client Solicitor to join our team based in Saffron Walden. As a key member of our legal team, you will be responsible for advising clients on various aspects of private client law, including wills, probate, and estate administration.Your Responsibilities:Provide expert advice to clients on wills,...


  • Haverhill, Suffolk, United Kingdom PureKat Consultancy Ltd Full time

    About the Opportunity:We are looking for a talented Private Client Solicitor to join our team in Saffron Walden. As a key member of our legal team, you will be responsible for providing expert advice to clients on various aspects of private client law.Your Key Responsibilities:Advising clients on wills, probate, and estate administrationPreparing LPAsWhat We...


  • Haverhill, United Kingdom Just Recruitment Group Ltd Full time

    Just Recruitment is working with a growing business based in Haverhill looking to add a Scheduler and Service Administrator to their team. As a Scheduler and Service Administrator, you will play a pivotal role in ensuring the smooth operation of the clients services. You will manage the scheduling of engineers, coordinate service calls, and provide...


  • Haverhill, United Kingdom Just Recruitment Group Full time

    Just Recruitment is working with a growing business based in Haverhill looking to add a Scheduler and Service Administrator to their team. As a Scheduler and Service Administrator, you will play a pivotal role in ensuring the smooth operation of the clients services. You will manage the scheduling of engineers, coordinate service calls, and provide...


  • Haverhill, United Kingdom CV-Library Full time

    Just Recruitment is working with a growing business based in Haverhill looking to add a Scheduler and Service Administrator to their team. As a Scheduler and Service Administrator, you will play a pivotal role in ensuring the smooth operation of the clients services. You will manage the scheduling of engineers, coordinate service calls, and provide...


  • Haverhill, Suffolk, United Kingdom PureKat Consultancy Ltd Full time

    Job Summary:Pure Kat Consultancy is currently seeking a Private Client Solicitor with 3+ years of experience in private client law. As a key member of our team, you will be responsible for advising clients on various aspects of estate planning and administration, including wills, probate, and LPAs.Responsibilities:- Advising clients on estate planning and...


  • Haverhill, United Kingdom Just Recruitment Group Ltd Full time

    Just Recruitment is working with a growing business based in Haverhill looking to add a Scheduler and Service Administrator to their team.Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.As a Scheduler and Service Administrator, you will play a pivotal role in ensuring the...


  • Haverhill, United Kingdom GMC Ltd Full time

    Family run business manufacturing archiectural metalwork for our clients. Job Overview: We are seeking a highly organized and detail-oriented Office Administrator to join our team. The Office Administrator will be responsible for managing administrative tasks, providing support to staff, and ensuring the smooth operation of our office. This is a full-time...


  • Haverhill, Suffolk, United Kingdom PureKat Consultancy Ltd Full time

    Job Title: Senior Attorney for Estate Planning and AdministrationLocation: Saffron Walden AreaSalary: £Competitive (£45,000 - £65,000 per annum)This permanent, full-time opportunity has arisen for a seasoned Senior Attorney with 3+ years of experience in private client law. The successful candidate will be responsible for advising clients on various...


  • Haverhill, United Kingdom CV-Library Full time

    A client of ours in the Haverhill area are recruiting a Procurement Administrator to join their team. This is a full-time permanent position working Monday - Friday 8.30am - 5.00pm and paying £26,000 - £28,000 per annum depending on experience. Reporting to the Procurement Manager, key duties include but are not limited to: Sourcing and...


  • Haverhill, United Kingdom PureKat Consultancy Ltd Full time

    Job Title: Private Client Solicitor Location: Saffron Walden Salary: £competitive DOE Hours: Monday - Friday 9am - 5pm Contract Type: Full time, permanent Sector: Legal An opportunity has arisen for a permanent, full time Private Client Solicitor for our client based in Saffron Walden. If you have 3 years experience in a similar position and you are well...


  • Haverhill, United Kingdom Just Recruitment Group Full time

    _**Just Temps are seeking an experience Accounts and Sales Administrator as Maternity cover for our prestigious client based on the outskirts of Haverhill.**_ - Working Hours and Rate of Pay:_ - Monday to Friday. - 8am to 5pm. - 14 month fixed maternity contract. - £27,000 per year. - Main Duties to Include:_ - Process purchase ledger invoices and customer...


  • Haverhill, Suffolk, United Kingdom PureKat Consultancy Ltd Full time

    Job Title: Solicitor in Private Client LawLocation: Saffron Walden areaSalary: £45,000 - £60,000 per annum, competitive DOEHours: Monday to Friday, 9am to 5pmContract Type: Full time, permanent positionSector: Legal services industryPureKat Consultancy Ltd is seeking a skilled and experienced Private Client Solicitor to join our team. As a leading...


  • Haverhill, United Kingdom Clear IT Recruitment Full time

    Our client is recruiting for an ambitious and experienced Private Client Lawyer for their established Haverhill, Suffolk office. The firms services cover the whole spectrum of wills, trusts, probate, court of protection/deputyship and estate-related matters including tax planning. The successful candidate will be required to demonstrate excellent technical...


  • Haverhill, United Kingdom CV-Library Full time

    Our client is recruiting for an ambitious and experienced Private Client Lawyer for their established Haverhill, Suffolk office. The firms services cover the whole spectrum of wills, trusts, probate, court of protection/deputyship and estate-related matters including tax planning. The successful candidate will be required to demonstrate excellent technical...


  • Haverhill, United Kingdom PureKat Consultancy Ltd Full time

    Job Title: Private Client SolicitorLocation: Saffron WaldenSalary: £competitive DOEHours: Monday - Friday 9am - 5pmContract Type: Full time, permanentSector: LegalAn opportunity has arisen for a permanent, full time Private Client Solicitor for our client based in Saffron Walden. If you have 3 years+ experience in a similar position and you are well versed...


  • Haverhill, Suffolk, United Kingdom PureKat Consultancy Ltd Full time

    We are seeking a Private Client Legal Advisor for our client based in Saffron Walden. The successful candidate will have 3 years+ experience in private client law, covering all aspects of wills, probate, and estate administration.The role involves advising clients on LPAs and other matters. Ideal candidates will have a minimum of 3 years' experience and a...

  • Quality Administrator

    8 months ago


    Haverhill, United Kingdom International Flavors & Fragrances Full time

    We currently have an exciting opportunity for a Quality Control Administrator to provide administrative support to the QC department and laboratory operations. This role will provide a great opportunity for an individual to gain experience and develop their skills within a busy QC environment. **As a Quality Control **Administrator**, you will be...

  • Goods in Administrator

    7 months ago


    Haverhill, United Kingdom Culina Logistics Full time

    **Company Description** Culina Logistics provides integrated supply chain services and expertise for food & drink products that require strict refrigerated temperatures. At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thriveA place where you're valued, challenged, and inspired! Our Haverhill...


  • Haverhill, Suffolk, United Kingdom PureKat Consultancy Ltd Full time

    Job Summary: We are seeking a highly skilled Private Client Lawyer to join our team in Saffron Walden. As a leading recruitment agency, PureKat Consultancy Ltd specialises in finding top talent for exciting job opportunities. In this role, you will provide expert advice on various aspects of private client law.About the Job:Advising clients on wills,...