Ea Team Leader

3 weeks ago

London, United Kingdom Career Legal Full time

Job Details

EA Team Leader

Permanent

£56,000 - £58,000

City of London

2 days a week from home

8am - 4pm or 10am - 6pm

Highly prestigious London Law Firm are currently recruiting a new permanent role, the role is a EA Team Leader to support a central services team of PA’s, Document Designers, Presentations Specialists and Document Production Specialists who provide a full document delivery service to the entire law firm. The core function of this Senior Coordinator role will be triaging and allocating all inbound document requests which come into the department, scoping tasks and liaising with clients to manage expectations and negotiate deadlines. This new position will form a small team that are responsible for the day-to-day operation including managing capacity against demand whilst delivering to tight deadlines.

This new permanent position will include day to day management of the in-house document production team, including supervising the day shift team, and therefore requires the ability to deliver excellent client service via strong interpersonal skills/influencing skills and a high level of technical and business understanding.

This new coordinator role will be the first point of contact for stakeholders requesting work to be carried out by the document production team.

This new position will be working three days per week from the firms City of London office and then two days a week from home. The working hours can either be 8am - 4pm, or 10am - 6pm. The role will be paying approx. £55,000 per annum and include an exceptional perks, benefits, and annual bonus package. This is a full-time permanent position and the firm are based in the City close to Bank tube station.

Key responsibilities with the role include:

- Work allocation, distributing work to the team
- Schedule, scope and assign resource for tasks by using available data via a workflow portal and a thorough knowledge of individual skills within the team to ensure client requirements are met and a quality service is delivered in a timely manner.
- Liaise with stakeholders as necessary to ascertain key deliverables and scope requests.
- Ensure that all project risk is captured, tracked and mitigation plans are in place when assigning resource.
- Assist clients with ad hoc requests such as: allocating resource for long term projects; support outside core hours of operation; bespoke projects falling outside the standard service catalogue and how these can be taken forward, sending follow up queries as needed.
- Adopt a client orientated approach, ensuring excellent client experience at all times and identifying opportunities to add value wherever possible.
- Coordinate the smooth handover of work from between team members.
- Be a point of escalation for the team, making judgment calls and resolving or escalating issues as appropriate.
- Provide hands-on technical support and assistance with administrative tasks when required and capacity allows.
- Responsibility for producing management information and providing monthly dashboard (using workflow) to identify key trends and scale resource accordingly.
- Work with others to evolve processes and develop and share best practice and procedures.
- Attend regular meetings to maintain a high quality and consistent service from all teams.
- Work alongside management to identify opportunities to enhance the efficiency of delivery of the service to all stakeholders.
- Establish robust quality control processes and protocols to maintain client service aspirations are utilised.
- Seek feedback regarding client satisfaction and quality of work.

Skills required:

- Excellent Microsoft Office skills including Word, PowerPoint and Excel.
- Experience of working in either a management, workflow, team leader or supervisor role, preferably within the legal or banking sector.
- Experience of or keen interest in learning how to allocate work to a large team using work allocation software.
- An understanding of process mapping and Management Information data reporting preferred.
- Organised, able to plan and prioritise effectively to meet changeable and demanding deadlines.
- Confident and professional manner: approachable and able to interact at all levels.
- Positive and willing to take ownership of a broad range of tasks, finding innovative solutions when needed.

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