Service Booking Administrator
4 weeks ago
**Salary is commission based with OTE of approx, £26,000**
**Service Booking Administrator**
Are you looking for a new challenge? Would you like the opportunity to work for a prestigious automotive dealership group?
An opportunity has arisen at our clients busy dealership in **Swansea**, for a **Service Booking Administrator** to join them to maintain a 5 star service for their customers.
**What will I be responsible for?**
- Contacting our customers to book their vehicles into the Workshop for servicing or repairs
- Loading the in house database appropriately
- Daily control of the service diary
- Maximising service opportunities
- Directing enquiries efficiently to the relevant departments
- Updating customer details in line with the GDPR
- Maintaining GDPR security by following the relevant procedures
- Creating service job cards and packs
- Assisting customers with general queries by finding solutions
- Filing and maintaining effective administrative processes
- Ad hoc service administration as reasonably requested
- Contributes to the team by completing related tasks as needed
**The ideal Service Bookings Clerk will possess**:
- Exceptional personal presentation, telephone & face to face communication skills
- Microsoft Office Skills and other in house DMS knowledge
- Experienced in telephone systems and service calls
- Customer focused at all times
- Relishes the challenges of a pressured environment
**About the company**
FRF offer a stable and enjoyable working environment for their employees. Career development is enthusiastically encouraged by the Management and their Manufacturer partners, with dedicated programmes helping employees and their Apprentices with their progression and ongoing careers.
**What can they offer you?**
In return for your reliability and hard work, you will be offered a great range of benefits including:
- Workplace pension (salary exchange option)
- 22 days holiday plus bank holidays (pro rata)
- Cycle to work scheme
- Refer a friend rewards
- Discounted sales, MOT, products, parts & servicing
**Job Types**: Full-time, Permanent
**Salary**: £17,000.00-£26,000.00 per year
**Benefits**:
- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
Schedule:
- Monday to Friday
Supplemental pay types:
- Commission pay
Ability to commute/relocate:
- Cardiff, CF11 8AQ: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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