Head of Performance and Patient Services

4 weeks ago

Carlisle, United Kingdom North Cumbria Integrated Care NHS Foundation Trust Full time

If you have the skills and drive to make an impact on information and patient services then read on.

We are looking for a senior manager with a background information, waiting list management and service improvement. The Head of Performance and Patient Services will provide strategic and operational leadership to the Trust’s performance, information, patient access, data quality, and patient services functions. The role is key in engaging with operational teams and corporate improvement programmes to driving performance change which will lead to operational excellence.

The post holder will be expected to build strong relationships with all clinical, operational and corporate teams to support the achievement of performance targets and to ensure that accurate, timely information is provided to deliver situational awareness and drive improvement across all levels of the organisation.

The post holder will also manage the trust contact centre, which provides our outpatient booking service along with outpatient reception service, data quality and waiting list validation functions.

**The main duties of the job include**:

- Provide leadership for the provision of performance information which is accessible, timely, accurate, relevant and trusted. This includes mandatory/statutory returns, activity and contracting return, formal internal performance reports, operational performance information and data as well as ad hoc information needs. This function should ensure there is insightful analysis of data to inform business decisions as well as safety netting to identify patient safety or performance risks.
- Lead the provision of the outpatient booking service and outpatients reception services ensuring that these are friendly, accessible, efficient and effective in supporting patients through their treatment journey.
- Ensure that information is available to inform, support and provide assurance for corporate improvement programmes and other projects.
- As a senior manager contribute to corporate improvement programmes and projects as requried.

At NCIC, we have an ambition to deliver outstanding hospital and health services to half a million people. Established on 1st October 2019, the Trust is creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout north Cumbria and beyond. We’re responsible for delivering over 70 services across 15 main locations and we employ more than 6,500 members of staff.

Our 5 key principles demonstrate our belief in the delivery of ‘safe, high quality care every time’.
- Being a clinically led organisation
- Quality and safety at the heart
- A positive patient experience every time
- A great place to work
- Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. There is an expectation for all staff to support this by familiarising yourself with the Trust’s sustainability initiatives such as waste and recycling, going paperless, videoconferencing, sustainable transport and others.

We encourage you to think about what you can do as an individual and within your team to contribute in to embedding carbon reduction into the everyday running of our organisation.

Please see attached Job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see ourPolicyfor eligible vacancies
- Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

Important Information
- Junk Mail is checked regularly

**Disclosure and Barring Service**:
On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.

**The changes mean that**:

- the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.

If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.

**Standard Check**: £18 + Administration cost of £3.85 = £21.85. Deducted at £6.85 from 1st month salary and £5 deducted from salary over f

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