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Patient Care Advisor

3 months ago


Carlisle, United Kingdom North Cumbria Integrated Care NHS Foundation Trust (NCIC) Full time

**Patient Care Advisor - 37.50 hours per week - Permanent**

The role is to ensure patients are appointed into Gastroenterology, Hepatology and Oral Surgery clinic slots in a timely and efficient manner, ensuring patients wait no longer than the maximum waiting time standards for their health care.

The Contact Centre is based at Maglona House, there are three booking teams the referral (including fast track), medical and surgical booking teams. Each has a team lead overseeing operations, there is also a deputy service manager and a senior service manager.