Part-time Operations Coordinator
1 month ago
With locations throughout Scotland, CR Smith is amongst the UK’s largest home improvement companies. We have a highly recognisable and established brand that is synonymous with quality. Due to continuous sales growth and an ongoing commitment towards our unique customer service philosophy, we have a new opportunity for an part-time operations co-ordinator within our operations department, working from our head office in Dunfermline.
You will be responsible for the day to day operational management of the following:
- Co-ordinating all daily service enquiries, including handling both inbound and outbound customer calls.
- Organising and communicating all aspects of the installation process.
- Liaising with all relevant stakeholders to ensure a prompt response to any issues arising from customers, suppliers or tradespeople.
- Extensive management of logistics and planning to optimise business efficiency.
- Working with the operations management team on the development and implementation of new systems to improve efficiency and service standards.
- Supporting the operations management team on the delivery of key targets.
- Providing administrative support to key stakeholders across the business.
- Use customer feedback to identify initiatives which improve the overall service experience.
The skills you will need to succeed in the role:
- A minimum of 3 years’ experience in a customer facing role delivering outstanding service
- Excellent planning and organisation skills, with meticulous attention to detail
- The ability to grow and maintain relationships across a variety of levels
- Being highly self-motivated and innovative.
Hours of work are between 4pm and 9pm Mon-Fri. Flexibility with these hours can be discussed.
**Job Types**: Part-time, Permanent
**Salary**: £12.50 per hour
**Benefits**:
- On-site parking
Schedule:
- Day shift
- Monday to Friday
Work Location: One location
Reference ID: RM23
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