Itsm Business Analyst

1 month ago


London, United Kingdom Adecco Full time

ITSM Business Analyst

Rate - £500 - £550

Location - London (hybrid)

Duration - 6 Months +

IR35 - Inside IR35

**Skills & Competences**
- Gathering information on the "as is" world of how a process / system works; leading engaging workshops and interviews to source information that is accurate, complete, and encourages buy-in to the project.
- Working with end users, SMEs, business leads and stakeholders to distil a practical, clear and prioritised list of requirements
- Analysing, quantifying and framing the impact and benefits of potential changes to systems and operational processes
- Creating, submitting and managing impact assessments
- Documenting requirements, processes and impacts to a high standard, tailored appropriately for the intended audience
- Keeping stakeholders appraised of progress, distilling complex tasks and activities with clarity and brevity
- Supporting Project and Programme Managers in co-ordinating the activity and developing the collateral required to deliver the project

**Experience**
- Working as an established, credible and successful Business Analyst to deliver IT projects similar to those listed in the Role Purpose, particularly the implementation of ITSM.
- Communicating with, and gathering requirements from, mixed audiences of technical, non-technical and executive stakeholders
- Working within both waterfall and Agile project methodologies
- Creating high-quality documentation and collateral using Microsoft Office suite, Project & Visio
- Financial services experience not required.


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