Itsm Consultant
2 weeks ago
Location:
London
- Sector:
Cloud, Infrastructure and Services, IT Architecture & Strategy
- Job type:
Contract
- Job functions:
IT Director, IT Service Management, IT Services
- Salary:
£450 - £500 per day
- Contact:
Melissa Johnson
- Job ref:
MJ91170_1683196253
- Published:
about 1 hour ago
- Duration:
6 Months
- Expiry date:
2023-06-15
- Startdate:
ASAP
La Fosse is currently working with a global payment company to help recruit an ITSM Consultant who will be leading, planning, executing, monitoring, controlling, and lead the ITSM processes Area.
**Location**: London - Hybrid
**Day rate**: £450 - £500 per day - outside IR35
**Contract**: 6 months
**Start Date**: ASAP
**Your role as an ITSM Consultant**
- Be part of the Leadership Team of Platfom Production Support & Services Area
- Lead the team to achieve a predetermined service SLA.
- Support and assist with broad IT Service Management (ITSM) process maturity and design, employing industry best practices, including ITIL.
- Work with the ITSM tools (primarily Client Service Manager) for Change, Incident, Problem, Knowledge, and Configuration Management/CMDB ticketing and reporting
- Facilitate and govern the Change Management process
- Setup the strategy of the Major Incidents process and communication
- Delivers ITSM & OE Professional Services by measuring the process KPIs and taking the necessary corrective actions when required
- Developing ITIL-based processes and ensuring they are followed, are suitable for business needs
**Ideally to be successful as an ITSM Consultant**
- Bachelors degree or equivalent in an IT-related field
- At least 8 years of experience working within a global ITSM
- Previous ITSM Lead experience in a global enterprise environment is desirable
- Relevant industry qualifications, ITIL
- Transformational ITSM experience in data, process, and tooling
- Ability to empower teams to act autonomously, think out of the box and hold them accountable.
- Advanced knowledge of the concepts, theories, practices and techniques of the information technology field, including emphasis on IT Service Management; Incident, Problem, Change and Knowledge Management process
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