ITSM Trainer

4 weeks ago

London, United Kingdom Jobs for Humanity Full time
Job Description

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Are you ready to unleash your full potential?  We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved payments company in the world.

About the team

As an ITSM Training Specialist, you will play a crucial role in implementing and training staff members across the organization on IT Service Management (ITSM) processes. You will report directly to the ITSM Training Lead and collaborate closely with various departments to develop and deliver comprehensive training programs.

What you will be doing

  • Develop Training Materials: Create engaging and informative training materials, including presentations, manuals, videos, and online modules, to support the implementation of ITSM processes.

  • Deliver Training Sessions: Conduct training sessions for employees at all levels of the organization, ensuring that participants understand ITSM concepts, tools, and best practices.

  • Customize Training Programs: Tailor training programs to meet the specific needs and skill levels of different departments and job roles within the organization.

  • Provide Ongoing Support: Offer continuous support and guidance to staff members as they transition to using ITSM processes in their daily work routines.

  • Monitor Training Effectiveness: Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics, adjusting as necessary to improve outcomes.

  • Stay Updated on ITSM Trends: Stay informed about the latest trends, developments, and best practices in ITSM to ensure that training materials and programs remain current and relevant.

  • Collaborate with Stakeholders: Work closely with ITSM stakeholders, including IT leaders, project managers, and process owners, to align training initiatives with business goals and objectives.

  • Promote a Culture of Continuous Improvement: Foster a culture of continuous learning and improvement by encouraging staff members to actively participate in training opportunities and share feedback and suggestions for enhancing ITSM processes.

What you bring:

  • Bachelor’s degree in information technology, Computer Science, or a related field.

  • Proven experience in ITSM implementation and training, preferably in a large organization or enterprise environment.

  • Strong understanding of ITSM frameworks, such as ITIL, and their application in real-world business scenarios.

  • Excellent communication and presentation skills, with the ability to convey complex technical concepts in a clear and understandable manner.

  • Demonstrated ability to work independently and collaboratively in a fast-paced, dynamic environment.

  • Strong analytical and problem-solving skills, with a keen attention to detail.

Added bonus if you have:

  • Certification in IT Service Management (e.g., ITIL Foundation) highly desirable.

  • Proficient in video editing software (e.g. Powtoon, Canva or Adobe)

What we offer you

  • A competitive salary and benefits

  • A variety of career development tools, resources, and opportunities

  • The chance to work on some of the most challenging, relevant issues in the payment industry.

  • Time to support charities and give back in your community.

#LI-AB1

#LI-Worldpay

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass


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