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Technical Trainer

4 months ago

London, United Kingdom LogicMonitor Full time

What You'll Do:

LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation. 

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the sixth year in a row 

In the professional services team, our mission is to be the trusted partner to the technical teams and strategic partner to the CIO. We aim to deliver a best-in-class observability platform powered by AI. We are committed to providing meaningful metrics that matter, enabling organizations to achieve unparalleled insights, drive innovation, and optimize performance in the dynamic landscape of information technology. We empower teams to optimize performance, enhance client satisfaction, and achieve an unparalleled view of their infrastructure thus allowing the nirvana of being proactive and resolving incidents before they become problems. We help enable insights into not only the infrastructure but also the business and its key value metrics.

The Technical Trainer is a highly visible function at LogicMonitor. This key position will lead the adoption, validation and subject matter expertise for product updates and new features with the goal of maintaining technical proficiency on the LogicMonitor platform for customers and sits within the Professional Services team. The primary role of this position is to provide an engaging and results driven training curriculum, as well as expertise on new features for active projects, to increase speed to productivity and provide engaging learning experiences for our customers aligned to their level of expertise within the LM Envision platform

Here's a closer look at this key role:

LM subject matter expert Keep up to date with product roadmap delivery and vision to ensure our strategy and execution of technical functionality as it relates to business value can be explained to customers and prospects Regularly stay informed on product updates and consult with Services Leadership on services approach for incorporating new LogicMonitor platform features and enhancements to expand, improve or optimize pre-packaged Professional Services offerings to our customers both existing and new Assist in creation, and delivery of training programs and curriculum (classroom, online, or informal) to provide continual growth and development opportunities for paid customer training engagements at all experience levels Assist in scoping and building technical training solutions to customer training requirements Demonstrate the technical aspects of how the product solves specific customer problems, and translates specific customer problems into technical solutions Report back on common customer training requirements and areas of improvement required within current service offerings What You'll Need:

Must Have

2+ years of experience working as an IT professional supporting one or more domains of IT infrastructure: server, network, security, storage, virtualization, cloud leveraging best practice processes such as ITIL 1+ years of full-time experience as a Groovy, PowerShell, or Python developer 1+ years of experience in a technical training role (classroom/virtual/on demand) Strong understanding for REST APIs Understanding of container technology (Docker, Kubernetes, etc.) Familiar with AWS services, other cloud platforms Ability to quickly assimilate knowledge in numerous technologies and key concepts Excellent oral and written communication skills Good troubleshooting instincts and undaunted by unfamiliar tools Willingness to travel (up to 50%) Ability to work autonomously Excellent public speaking and presentation skills

Nice to Have

1+ years developing technical training content in any format  Strong technical writing skills Experience working effectively as part of a distributed team A history of successful speaking engagements, industry influence and / or recognition in technology publications Previous experience with LogicMonitor or an ITSM tool ITIL fundamentals certification

Benefits:

At LM we believe that a total rewards package should be built with the whole person in mind, so we’ve designed a total rewards package that’s almost as complex as you are. We want to support our employees to be healthy and happy