Digital Support Assistant

3 weeks ago


Twickenham, United Kingdom Achieving for Children Full time

Job Information

Achieving for Children is a Community Interest Company that has a public sector ethos, combined with the freedom to innovate enabling us to do things differently. As a not-for-profit social enterprise owned by three local authorities (Windsor & Maidenhead, Kingston and Richmond), we offer the freedoms of a social enterprise with the employment benefits of local government. To find out more about us

We are responsible for the entire range of children’s education, health and social care services in all three boroughs. We use a Signs of Safety practice model and approach which ensures the voice of the child is at the heart of everything we do. There’s never been a better time to join AfC, we are growing our workforce, implementing new flexible working arrangements and have increased our virtual wellbeing offer.

The Digital Support Assistant will be responsible for providing project support and administrative duties, working in a team under the supervision of the Digital Transformation Manager and at times the Digital Support Officers by liaising with service leads within the directorate to ensure that work is completed on time and to the required standard.

**This is a part time (**18 hours a week). 12 month fixed term position. Salary advertised will be calculated pro-rata.**

About the role

The post holder will be expected to undertake on a regular basis a range of support activities to enable the service to perform effectively:

- Assist with the development of solutions in digital interventions that will aid continuous improvement for the wider service.
- Engage in the testing of new digital developments, reporting issues, retesting any fixes in preparation for launching any new technology to the workforce
- Work with stakeholders to book scoping calls and assist with support and advice on post ‘go live’ user adoption.
- Manage the digital mailbox, responding to inquiries and providing a positive customer experience.

About you

The post holder will have a good understanding of technology and business administration that will enable them to undertake a range of functions
- Experience of working in a business support capacity providing a wide range of administrative support
- Strong organisational abilities including: time management, creative-thinking, problem-solving and multitasking.
- Confident using a range of digital hardware or software and hold a high degree of digital literacy to support your work effectively i.e. Microsoft or Google software.

Good communication and interpersonal skills that are open, honest, persuasive and pragmatic, including excellent negotiation and influencing skills.

About our benefits

We are focused on creating a positive supportive environment, where you will have access to a really wide range of resources, as well as a competitive salary and all the perks to enable hybrid working. In AfC you will also have access to:

- 29 days annual leave, increasing to 33 days after 2 years and 35 days after 4 years.
- Tailored induction sessions commencing on the date you start working for AfC
- Stable and supportive leadership
- Hybrid and mobile working (between home and work) with latest technology to facilitate this
- Local Government salary and pension scheme (LGPS or Teachers Pension)
- Flexible working options - helping to keep a good work life balance
- A comprehensive Employee Assistance Programme
- A range of staff benefits and discounts
- An excellent learning and development offer to support your career pathway

To find out about all of the breadth of benefits of working for Achieving for Children

Important Information

**Right to work**: The UK has introduced a new points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the GOV.UK website for right to work guidance.

**Safeguarding**: We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff and volunteers to share this commitment. This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).



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