Specialist Senior Customer Service Advisor

2 weeks ago


Bristol, United Kingdom Re Resource Group Full time

Job Title: Specialist Senior Customer Service Advisor

Location: Brislington, Bristol, BS4

**Salary**: £26,000 - £32,000 depending on experience

Hours: 40 hours per week Monday to Thursday 8:30am
- 5:00pm

Benefits: 23 days paid holiday plus all bank holidays, pension and bonuses, car parking space available, on going training and development opportunities

The Person:

- Minimum of 2years working in a customer service environment.
- Highly organised and self motivatedwith proven track record of delivering excellentcustomer service.
- Warm, friendly and approachable demeanour giving a personalised and professionalcustomer experience at each interaction
- Flexible, adaptable with a positive can do attitude
- Open to and actively welcomes feedback and development opportunities from theteammanager
- Strong desire to help each and every patient have an excellent and positiveexperience when obtaining medication.

**Responsibilities**:

- Handle complex and escalated complaints competently in line with businessrequirements and best practice.
- Create, develop and implement customer service policies, procedures and measures
- Lead staff training and coaching sessions relating to customer service
- Carry out regular process improvement reviews with the team manager ensuringeffective, efficient processes are in place, providing positive suggestions forimprovement, quantifying monetary, time and satisfaction savings.
- Deliver lessons learned and coaching feedback in a timely and effective manner
- Maintain positive working relationship with business partners and suppliers
- Ensure Customer Satisfaction reflects the high level of service
- Take responsibility for the internal claims process for loss or damaged parcels.
- Assist the team manager in understanding key themes through a patient insightprogramme

RE acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.



  • Bristol, United Kingdom Perfect Placement Automotive Recruitment Full time

    **Customer Service Advisor Vacancy - Bristol!** - ** £25,000 Basic Salary + Quarterly Bonus**: - ** Monday To Friday Working Hours ONLY - **No Weekends!**: - ** Automotive Office Working Environment - Unique Opportunity For Anyone With Previous Automotive Customer Service Experience**: - ** Must Be Customer **Focused** & Computer Literate**: - **...


  • Bristol, Bristol, United Kingdom Perfect Placement Automotive Recruitment Full time

    Customer Service Advisor Vacancy - Bristol- £25,000 Basic Salary + Quarterly Bonus: Monday To Friday Working Hours ONLY No Weekends**:- Automotive Office Working Environment Unique Opportunity For Anyone With Previous Automotive Customer Service Experience: Must Be Customer Focused & Computer Literate:- Fantastic Company Perks + Benefits Including 22...


  • Bristol, United Kingdom The Curve Group Full time

    Customer Service Advisor - Customer Support Colleague Hybrid working out of our Solihull office. Permanent, Full Time - _______________________? **A bit about us:?** At BNP Paribas Personal Finance, we're part of a global bank and are proud to be a Top Employer UK, providing a great place to work in an open and inclusive environment. We're here to...


  • Bristol, United Kingdom Northgate Vehicle Hire Full time

    **Salary**: £23,712 pa **Weekly Hours**: 42.5 hours/week **As the UK’s leading vehicle rental specialists, we commit to keeping our customers mobile, that’s what we do.** As a **Customer Service Advisor**, you expertly bring to life the Northgate experience, managing the needs of customers, colleagues, and managers to ensure our vehicles are where we...


  • Bristol, United Kingdom Mikkelson Automotive Recruitment Full time

    **SENIOR SERVICE ADVISOR - Bristol** **Basic minimum £27k OTE £35k** **company car** **overtime available** **great opportunity for someone who wants to develop a career and progress into a Service Manager role** One of the UK’s leading independent Franchise Dealership Networks is seeking a Senior Service Advisor of the highest calibre to join their...


  • Bristol, United Kingdom Re Resource Group Full time

    Senior Customer Service Advisor Bristol, BS4 £26,000 - £32,000 depending on experience Monday - Friday 8:30am to 5:00pm Benefits - 23 days paid holiday plus all bank holidays - Pension - Bonuses - Car parking space available - Excellent training and development - Teams socials - Join a friendly and welcoming team - Career progression Do you have...


  • Bristol, United Kingdom Berry Rowan Recruitment Solutions Full time

    **Customer Service Specialist** **£20,000 - £27,000 basic depending on experience + benefits & Generous performance related bonus - up to £3,000 on top of salary based on company income and individual targets and payable from the outset** **Portishead, Nr Bristol** Lifetime Mortgage specialist company based very near to Portishead are seeking a...


  • Bristol, United Kingdom Team Spirits Airport Operations Full time

    We have an ongoing need for committed and enthusiastic customer service advisors to represent luxury cosmetic houses within the World Duty Free Department in Bristol Airport. You must be passionate about products, treatments and education. The environment is fast paced and diverse, therefore strong communication and empathy is essential. These roles are...


  • Bristol, United Kingdom Autoskills UK Full time

    Location Bristol - Sector: Bodyshop & Accident Repair - Job type: Permanent - Salary: £24k - 25k per year - Contact: Lucy Blake - Contact phone: 0333 222 5978 - Salary high: 25000 - Salary low: 24000 - Job ref: JO0000041616 - Published: about 5 hours ago - Expiry date: 2023-03-06 - Startdate: 06/02/2023 BODYSHOP CUSTOMER SERVICE ADVISOR Customer Service...


  • Bristol, United Kingdom Hays Specialist Recruitment Limited Full time

    Customer Service Executive Customer service advisor's required for highly reputable company based in Stokes Croft, Bristol Full time position for an inbound customer service advisor for a highly reputable company. Your new company Due to growth in this reputable company, they are recruiting for numerous customer service advisors. Your new role What you'll...


  • Bristol, United Kingdom red recruitment Full time

    Red is delighted to be recruiting for a Senior Customer Complaints Advisor on behalf of a growing company who were ranked as one of the best companies to work for in the insurance industry in the Best Companies Survey. This position contains many benefitsalongside a generous salary of £25,000 to £29,000 per annum. This position is based in Bristol but does...


  • Bristol, United Kingdom Moxie and Mettle Limited Full time

    Online Customer Service Advisor Mostly remote, one day a month in Bristol OR London Up to £26k, plus benefits Two online customer service advisor jobs with a fast paced, growing entrepreneurial business. Whether you’re working on live chat helping our customers, or ensuring that the community is up to date with the latest product changes - nothing...


  • Bristol, United Kingdom Tru Talent Full time

    **Customer Service Advisor** **Basic Salary**:Up to £26,000 **Working Hours**: 8:00am - 17:00pm Monday - Friday **Location**:Bristol **Extras**: 22 Days holiday + Bank Holidays, Pension Scheme New vacancy for a **Front of House/Customer Service Advisor** to join a busy accident repair centre. Reporting to the Body Shop Manager, the main purpose of the...


  • Bristol, United Kingdom Enable recruitment Full time

    **Starting salary of £23,000 per annum**: - **Outstanding training & hybrid working**: - **Potential for fully funded qualifications** We are looking for ambitious individuals that want to step up their career and begin their journey as a Customer Service Advisor, for a well-known name in the industry. Our client is a specialist Financial Service...


  • Bristol, United Kingdom Red Recruitment Full time €12

    Red Recruitment is seeking confident and friendly individuals to take on the role of a Customer Service Advisor in Avonmouth. This is a fantastic opportunity to join the UK's leading supplier of catering equipment. Working for a responsible and sustainable business, you will join a team of people who believe in delivering a great customer journey! Please...


  • Bristol, United Kingdom Juice Recruitment Ltd Full time

    Are you a customer-driven individual? Do you go the extra-mile for customers? Looking to take that step into your first office-based role? Juice are delighted to be working alongside a well-known organisation located in Bristol City Centre, in their search for Senior Customer Advisors on a temporary basis for 12 weeks with the possibility of a permanent...


  • Bristol, United Kingdom Red Recruitment Full time

    Red Recruitment is seeking confident and friendly individuals to take on the role of a Customer Service Advisor in Avonmouth. This is a fantastic opportunity to join the UK's leading supplier of catering equipment. Working for a responsible and sustainable business, you will join a team of people who believe in delivering a great customer journey!Package and...


  • Bristol, United Kingdom Pertemps Network Group Full time

    **Job Description**: I am looking for a Customer Service Advisor £21,500 to join a well-respected Tool Supplier based in Avonmouth. **Contract** - Fulltime, Permanent Position, Monday to Thursday 8:30am - 5:30pm, Friday 8:30am - 5:00pm **Salary**: - £21,500 **Main Duties of the Customer Service Advisor will include**: - Reporting to the Branch Manager,...


  • Bristol, United Kingdom red recruitment Full time

    Red is excited to be recruiting Customer Service Advisors to join a Bristol-based telephone fundraising agency for charities. This role is Monday to Friday and is located in Bristol City Centre. This is a temporary position. **Benefits and Package for a Customer Service Advisor**: - **Salary**: £10.50 per hour - **Hours**:Monday - Friday, 10am - 7pm -...


  • Bristol, United Kingdom iRG Full time

    **The Role** At iRG we are passionate about customer service and endeavour to make the customers journey as smooth as possible. We are looking for a full-time customer service advisor who ensures the highest level of customer care and satisfaction at all times. As part of the role you will maintain effective liaison with various other departments within the...