Customer Service Advisor

6 months ago


Bristol, United Kingdom Moxie and Mettle Limited Full time

Online Customer Service Advisor

Mostly remote, one day a month in Bristol OR London

Up to £26k, plus benefits

Two online customer service advisor jobs with a fast paced, growing entrepreneurial business.

Whether you’re working on live chat helping our customers, or ensuring that the community is up to date with the latest product changes
- nothing will stop you from getting the best outcome for customers. You’ll be excited by coming up with new ideas on how to improve the member support experience and be ready to get involved with individual and team projects.

that every interaction with members champions the brand and voice

Communications will range from replying with a single saved reply to bespoke answers based on the customer’s situation

You’ll help members with simple troubleshooting and will report all technical issues to the technical squad

Work closely with senior agents when investigating potential issues and escalations

You’ll get involved with business projects as your knowledge of the business grows.

What you’ll need:
2+ years of experience working for an online customer service team

Ability to handle 4 live chats at the same time

media)

Experience working with Zendesk or a similar customer support system

Fun, friendly, and empathetic mindset, proactive and eager to learn

Ability to thrive in a fast-paced, ever-changing and demanding environment

A team player

**Benefits**:
Annual bonus

£500 richer life fund

33 days holiday, a day off in your birthday month, extra holiday time for working during Christmas period

Enhanced parental leave package

Employee reward scheme; telephone GP, free counselling, high street discounts and more

Work from home, our Bristol office or access co-working spaces nationwide

Pay: £26,000.00 per year

**Benefits**:

- Company pension
- Work from home

Schedule:

- 8 hour shift
- Day shift

Supplemental pay types:

- Yearly bonus

**Experience**:

- Customer service: 2 years (required)

Work Location: Hybrid remote in Bristol



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