Customer Service Advisor
6 months ago
Online Customer Service Advisor
Mostly remote, one day a month in Bristol OR London
Up to £26k, plus benefits
Two online customer service advisor jobs with a fast paced, growing entrepreneurial business.
Whether you’re working on live chat helping our customers, or ensuring that the community is up to date with the latest product changes
- nothing will stop you from getting the best outcome for customers. You’ll be excited by coming up with new ideas on how to improve the member support experience and be ready to get involved with individual and team projects.
that every interaction with members champions the brand and voice
Communications will range from replying with a single saved reply to bespoke answers based on the customer’s situation
You’ll help members with simple troubleshooting and will report all technical issues to the technical squad
Work closely with senior agents when investigating potential issues and escalations
You’ll get involved with business projects as your knowledge of the business grows.
What you’ll need:
2+ years of experience working for an online customer service team
Ability to handle 4 live chats at the same time
media)
Experience working with Zendesk or a similar customer support system
Fun, friendly, and empathetic mindset, proactive and eager to learn
Ability to thrive in a fast-paced, ever-changing and demanding environment
A team player
**Benefits**:
Annual bonus
£500 richer life fund
33 days holiday, a day off in your birthday month, extra holiday time for working during Christmas period
Enhanced parental leave package
Employee reward scheme; telephone GP, free counselling, high street discounts and more
Work from home, our Bristol office or access co-working spaces nationwide
Pay: £26,000.00 per year
**Benefits**:
- Company pension
- Work from home
Schedule:
- 8 hour shift
- Day shift
Supplemental pay types:
- Yearly bonus
**Experience**:
- Customer service: 2 years (required)
Work Location: Hybrid remote in Bristol
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