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Customer Payments Supervisor

2 months ago

StokeonTrent, United Kingdom bet365 Full time

As a Customer Payments Supervisor you will join an ever evolving, challenging and diverse area of the Operation where no two days are the same.

As this is a leadership role, you will be responsible for the development of your own team. You will be monitoring, investigating and analysing payment methods across multiple countries, escalating finding to Senior Management and external payment providerswhere necessary.

The Customer Payments team is an integral area of the business that offers a great opportunity to network with a number of operational and development teams, as well as third party providers.

Relevant training will be provided on all aspects of the role, focusing specifically on your communication and analytical skills, whilst keeping the customer at the forefront of your mind.

In return, we offer a competitive salary, career progression, a generous bonus scheme and a wide range of benefits.

Successful applicants will need to provide proof of eligibility to work in the UK.

**Preferred Skills, Qualifications and Experience**
- Proactive and logical approach to problem solving.
- Excellent written and verbal communication skills.
- Ability to manage issues quickly and make informed decisions in line with Company and departmental procedures.
- A calm and methodical approach during high pressured situations.
- Drive to provide a high standard of service to both internal and external contacts.
- Ability to thrive in a fast paced environment.
- Passion for and take pride in own work.
- Self-motivation with ability to manage own and others workload.
- Ability to network and build positive relationships with internal and external teams.

**Main Responsibilities**
- Investigating and analysing payment issues affecting individual or multiple customers, identifying the cause and impact, completing testing as required.
- Escalating issues with internal departments and dedicated external payment providers.
- Effectively communicate ongoing issues to all key individuals around the business via suitable channels.
- Supporting management in completion of ad hoc tasks and projects.
- Supervising and supporting the Customer Payments team.
- Driving change to ensure issue management remains to the highest standard throughout any business changes.

To apply, send your CV and Covering Letter, quoting the Job Reference Code CPSUP0123RD to Operations Recrutiment Team, Hillside (Shared Services 2018) Limited, bet365 House, Media Way, Stoke-on-Trent, England, ST1 5SZ or click on the link to apply.

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