Customer Service Administrator

5 months ago


Haywards Heath, United Kingdom Childcare Bookings Full time

Are you passionate about improving school budgets and enhancing opportunities for primary school pupils? Childcare Bookings - an innovative service for assisting schools with their wraparound childcare offer - is seeking a dedicated and enthusiastic Customer Service Administrator to join our small, friendly office team. With our bespoke online booking system and commitment to excellent customer service, we aim to simplify and optimise the wraparound childcare booking process for schools and parents/carers.

**Key Information**:

- Role: Customer Service Administrator (Full-Time)
- Rate of Pay: £12 per hour
- Hours: 40 hours per week (working times to be agreed)
- Location: Haywards Heath, RH16 3UX

**Tasks and responsibilities**:
As a Customer Service Administrator, you will play a vital role in ensuring our service runs smoothly and that our partner schools, as well as their parents/carers, receive outstanding support. Your key tasks and responsibilities will include:

- Using our bespoke online booking system - to handle parent enquiries, manage bookings, and assist with any technical issues that users may encounter.
- Analysing incoming payments and allocating them to parents' accounts - ensuring that we maintain accurate, up-to-date financial records.
- Building and maintaining relationships with our partner schools - by ensuring open lines of communication and addressing any concerns or feedback they may have.
- Delivering exceptional customer service to parents and partner schools - by taking a warm, empathic and efficient approach when supporting their needs.

**Person specification**:

- Proficiency in using Microsoft Office - particularly Outlook, Excel and Word (required).
- Excellent written and verbal communication skills, with a friendly and professional manner (required).
- Previous experience in a customer service or administrative role (preferred - full training will be given).
- Experience with online platforms and learning new software systems (preferred - full training will be given).
- Strong attention to detail and ability to manage multiple tasks efficiently.
- A positive attitude, willingness to learn, and a strong team player.
- An interest in the education sector and a genuine desire to make a difference to school budgets and primary school pupils' opportunities.

**To Apply**:
If you would like to join us on our exciting journey, please reply to this advert or feel free to contact us directly with any queries. We look forward to hearing from you

Childcare Bookings is an equal opportunity employer. We welcome and encourage diversity in the workplace.

**Job Types**: Full-time, Permanent

Pay: £12.00 per hour

Expected hours: 40 per week

**Benefits**:

- Company events
- Cycle to work scheme
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Haywards Heath: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

Work Location: In person



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