Customer Service Advisor
3 days ago
Role: Customer Advisor
Location: Tredegar Park, Newport, NP10 8SB - homeworking available after 3 months in the role
**Salary**: £10.58 per hour + Overtime + Unsociable Pay
Contract: Temporary (Ongoing), 12 months minimum - strong possibility of becoming a permanent role
Hours: Full time, 35 hours per week - Shifts start between 11am and 1pm, shifts finish times between 7pm and 9pm
If there was ever an opportunity to kick-start or further enrich your customer service career, this is it. Becoming a Customer Advisor with one of the UK's largest banks provides a great full-time position, with a company that is dedicated to offering you careerprogression opportunities.
If you always put the customer first and have a passion for helping people and creating an outstanding customer experience, then you could be the perfect fit for this role. A professional telephone manner and strong communication skills are a must as this isa fast-paced environment and you will be handling a high volume of calls for a big banking brand. Excellent computer or telephone technical support, customer service or banking will be advantageous. This fantastic employer is committed to supporting you throughexcellent in-house training and personal support so you will be taught everything you need to know in order to settle in quickly and excel in your work.
**Benefits**:
- Full paid training
- Weekly pay
- Generous holidays with 28 days per year
- Competitive pay rate/Overtime
General Skills/Experience:
- Previous customer service experience (call centre/retail/hospitality/front of house/receptionist)
- Excellent communication - oral and written.
- Confident telephone manner (previous telephony experience is desirable)
- Continuous improvement mind set.
- IT proficient
- A keenness to develop a deeper level of expertise in all areas of the banking brands end to end goals.
- Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines.
- Positive and approachable manner.
- Excellent team working skills.
- Clear credit history & clear criminal record
**Responsibilities**:
- Handling a high volume of inbound calls from business/commercial customers and troubleshooting technical issues on the online platform
- You will be first point of contact for customers phoning in with questions in relation to the products and services that they use
- You might also find yourself giving information and promoting other products and services that you think might benefit the customer
- You will also try and encourage customers to be as self-sufficient as possible by using the self-service platforms so that it keeps the phones available for other queries that can't be done through self-service.
- Through regular training you will be kept up to date with products and services available, this could also lead to further development opportunities.
- Building relationships will be a key part of the role, when speaking with the customers, you will want to get to know them and understand their situation
So, if you are looking for a challenging role where you can expand your skill set with a company that will support your career progression, then this could be the perfect job for you. Get in touch with us today
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