Clinical Systems Administrator

4 weeks ago

Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

You will support the day-to-day system administration of critical clinical systems across the Trust. This will involve the working with end users to ensure that solutions are provided to daily and ongoing issues that may occur including minor enhancements and changes within existing systems and to provide on-going support and maintenance to enable the best possible care for our patients.

You will support the day-to-day system administration of critical clinical systems across the Trust. This will involve the working with end users to ensure that solutions are provided to daily and ongoing issues that may occur including minor enhancements and changes within existing systems and to provide on-going support and maintenance to enable the best possible care for our patients.

You will support in discussions, explaining complex and sensitive information from Clinical Systems, which can relate to clinical performance, to senior clinical and non-clinical staff in situations where the information may be contentious and open to different interpretations.

The post-holder will need to be adaptable and capable of using their judgement to prioritise and make decisions. They must be prepared to listen to and understand System and Quality Management issues raised by users, and successfully resolve any problems identified.

The post-holder will be expected to convey a positive, professional image, representing the Digital Team. They must demonstrate a proactive approach to meet requests for support, and exercise appropriate initiative in a high profile and busy environment and be able to demonstrate the ability to liaise effectively and confidently with people at all levels.

Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county and with over 8,000 staff, we are one of the largest NHS trusts in the UK. We offer a generous annual leave allowance, excellent bank rates, access to the excellent NHS Pension Scheme, discounts for local shops, restaurants and services, access to our health and well-being hub, access to our two on-site nurseries, flexible working options, discounted public transport, reward and recognition schemes, exercise and activity classes and membership to our popular hospital choir.

Support in maintaining the overall clinical systems architecture

Support with the delivery of the technical elements to integrate systems into the Trust EPR

Production and maintenance of support documentation

Contribute to effective team-working by transferring skills and knowledge across the digital team and ensure that working procedures are properly documented and maintained

Support with the Installation of end-user systems client software as required

Working with the IT & Cyber Teams to ensure that all components used within the department are secure, and following trust standards

Managing the Clinical Systems Team Call Queues effectively

Provide system administration expertise to the trust,

Log, manage and resolve helpdesk calls in a timely manner, ensuring end users are kept informed of progress and service is delivered to quality standards

To be the point of escalation for resolution of issues where support teams are unable to resolve

Working with technical teams and external suppliers in the resolution of tickets and issues on behalf of users, owning issues through to resolution

To support with changes to existing system technical configuration as a result of changed requirements or system changes

To support with the development and design of data capture within systems to enable reporting. These reports form the basis for audits undertaken for data quality and reconciliation purposes

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