Clinical Systems Team Leader, Band 7

3 weeks ago

Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

We are looking for a motivated and forward thinking manager to lead the Clinical Systems Team with Gloucestershire Hospitals NHS Foundation Trust.

This role will provide day to day management of the Clinical Systems Team and will provide a key role in delivering the Trust Digital Strategy, ensuring that the Clinical Teams have a safe, reliable, and well-managed systems to enable the best possible care for our patients.

You will lead the team providing day-to-day system management and administration of critical clinical systems across the Trust. This will involve the working closely with departments to ensure that solutions are designed and built to support service delivery, and fit into the wider digital strategy, through to implementation and on-going support and maintenance.

You will need to lead discussions, explaining complex and sensitive information from Clinical Systems, which can relate to clinical performance, to senior clinical and non-clinical staff in situations where the information may be contentious and open to different interpretations.

The post-holder will need to be adaptable and capable of using their judgement to prioritise and make decisions. They must be prepared to listen to and understand System and Quality Management issues raised by users, and successfully resolve any problems identified.

The post-holder will be expected to convey a positive, professional image, representing the Digital Team. They must demonstrate a proactive approach to meet requests for support, and exercise appropriate initiative in a high profile and busy environment and be able to demonstrate the ability to liaise effectively and confidently with people at all levels.

At the heart of our digital strategy is the launch of an Electronic Patient Record that will give our clinicians a single point of access to all clinical information, improving their experience of healthcare technology and making us one of the best places to work in the NHS. None of this can happen without a skilled and enthusiastic team of technical experts, in a wide range of specialties including infrastructure, network, security, hardware deployment and software configuration.

We are investing heavily to realise this project and offer those joining our emerging team the chance to learn new skills and develop further as our digital journey continues.

Main Duties & Responsibilities
- Working with clinical teams to understand requirements for their systems, and work with suppliers and digital teams to deliver a fit for purpose solution
- Leading on the development strategy and associated programme of implementation for systems used across the clinical departments
- Working with the Applications Manager and Head of Clinical Systems to develop and maintain the overall clinical systems architecture and roadmap
- Working with Applications Manager and Head of Clinical Systems to suggest and implement system developments to improve workflows, operational processes and release efficiencies during systems acquisitions or upgrades
- Contributing to development and maintenance of wider digital strategies
- Assist with delivery of the technical elements to integrate systems into the Trust EPR
- Ensure the production and maintenance of high-quality support documentation
- Ensure that there is adequate knowledge between members of the clinical systems team, and that all systems are fully documented, and knowledge is shared across the digital team
- Leading the ongoing development and implementation of systems through validation and testing phases, and transition into live
- Development of test plans for end-to-end solution testing
- Working with the IT & Cyber Teams to ensure that all components used within the department are secure, and following trust standards
- Log, manage and resolve helpdesk calls in a timely manner, ensuring end users are kept informed of progress and service is delivered to quality standards
- To be the point of escalation for resolution of issues where support teams are unable to resolve
- Working with technical teams and external suppliers in the resolution of tickets and issues on behalf of users, owning issues through to resolution
- To ensure systems are monitored, and alerts acted upon accordingly
- To assist with changes to existing system technical configuration as a result of changed requirements or system changes
- Contribute to development and design of data capture within systems to enable reporting. These reports form the basis for audits undertaken for data quality and reconciliation purposes
- This role also incorporates the need to communicate complex digital issues to non-digital senior staff and articulate timescales, plans, barriers and dependencies to clinical teams and senior operational managers
- Work within defined deadlines as part of a team and on an individual basis
- Proposing system developments to improve workflows, operational processes and release efficiencies through system design and optimisa

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