Business Admin/customer Service Apprentice
2 weeks ago
In this role you will be responsible for organising and making appointments, being on the telephone and communicating with patients about general queries. Whilst also handling incoming mail and greeting and directing patients.
Key Responsibilities:
- Making appointments
- Answering telephone calls
- Dealing with general queries
- Giving out results
- Handling incoming mail
- Greeting and directing patients
- Responding to the needs of both Doctors and Nurses during surgery
- Health & Safety awareness (including handling samples)
- Inputting and extracting information from the practice computer system
- General housekeeping e.g. keeping the waiting areas and reception tidy
- Preparing the consulting rooms prior to surgery
- Scanning letters in patients records on a daily basis and adding the appropriate read codes.
- Completing and sending referral letters and proformas
- Actioning SystmOne tasks on a daily basis
- Generating repeat prescriptions
What we’re looking for:
- Friendly and approachable
- Computer skills
- Good face to face and telephone communication skills
- Flexibility
- Team player
- Ability to deal with violent and aggressive patients
- Ability to prioritise work load
- Ability to work under pressure
**Job Types**: Full-time, Apprenticeship
**Salary**: £4.81-£5.28 per hour
Schedule:
- Monday to Friday
Work Location: One location
Reference ID: Dr Mathews Surgery
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