Business Admin/customer Service Apprentice
2 weeks ago
In this role you will be responsible for organising and making appointments, being on the telephone and communicating with patients about general queries. Whilst also handling incoming mail and greeting and directing patients.
KEY RESPONSIBILITIES
Making appointments
Answering telephone calls
Dealing with general queries
Giving out results
Handling incoming mail
Greeting and directing patients
Responding to the needs of both Doctors and Nurses during surgery
Health & Safety awareness (including handling samples)
Inputting and extracting information from the practice computer system
General housekeeping e.g. keeping the waiting areas and reception tidy
Preparing the consulting rooms prior to surgery
Scanning letters in patients records on a daily basis and adding the appropriate read codes.
Completing and sending referral letters and proformas
Actioning SystmOne tasks on a daily basis
Generating repeat prescriptions
SKILLS & EXPERIENCE
Friendly and approachable
Computer skills
Good face to face and telephone communication skills
Flexibility
Team player
Ability to deal with violent and aggressive patients
Ability to prioritise work load
Ability to work under pressure
**Employer**: Dr Mathews Surgery
**Location**: Grimsby, DN31
**Wage**: £4.81 - £5.28 per hour
**Job Type**: Apprenticeship
**Job Category**: Business Administration
ABOUT THE EMPLOYER
Dr R. K. Mathews practice is a forward-thinking and innovative provider of primary care services.
The practice’s mission is to provide a first class primary care service to the people of Grimsby and the surrounding area. It will seek to innovate in its use of resources, both human and technical, in order to maintain its delivery of a high quality service during a period of rising patient demand and changing financial circumstances.
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