Customer Service and Administration Apprentice
2 months ago
An opportunity has arisen for a Customer Service and Administration Apprentice to undertake all duties supporting the team at Alexis Filters. This is a brilliant chance for someone to gain vital experience and learn how a full business operates.
This will be a varied role allowing you to learn all aspects of the business, you will be working with a supportive and friendly team who are all full of experts.
Key responsibilities:
- Supporting the Customer service and accounts team on a day-to-day basis
- Ordering supplies (stationary, packaging, office ancillaries etc)
- Checking and reporting on supply status of parts
- Filing electronic/paper
- Book keeping tasks (invoice entry)
- Use of company systems and accounts software (Sage and CRM)
- Data input into the CRM system
- Quotations on the CRM system
- Screening telephone calls
- Customer service with new clients, i.e. feedback and testimonial requests
- Updating social media sites and responding to queries
- Assisting in other departments, including the warehouse, to provide a varied job role
- Any other related duties
Desired skills:
- IT literate (MS Office)
- High level of accuracy
- Smart, professional, business like appearance
- Good standard of numeracy & literacy
- Excellent communication skills
- Good interpersonal skills
- Good customer service
- Confident dealing with people
- Good attention to detail
Personal qualities:
- An enthusiastic and friendly approach to work
- Must have an excellent work ethic
- Polite, well-mannered and courteous
- Hard working and committed
- Approachable
- Reliable and punctual
- Honest and trustworthy
- Able to use and work on own initiative
- Able to follow specific instructions
- Conscientious and motivated
- Must be willing to listen and learn
- Ability to follow specific instructions
- Adhere to company policies and procedures
- Good positive, friendly attitude
**Job Types**: Full-time, Apprenticeship
**Salary**: From £5.28 per hour
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: Alexis Filters
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