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Commercial Apprentice

4 weeks ago

North West, United Kingdom TATA Steel UK Full time

**Job Title: Commercial Apprenticeship**

**Location: Steelpark, Wednesfield, WV11 3SQ**

**Salary: Year 1 £14,700, Year 2 £15,860**

**Length of Apprenticeship: 2 years**

**Closing date: Sunday 11th June 2023**

At Tata Steel we believe that our strength is not just in our steel, but the diversity of our workforce. Our people make the difference.

We pride ourselves on our world-class products, processes and people. We value individuality and believe that exposing people to genuine challenges on live projects fosters creativity and allows potential to be fulfilled.

**The Role**

The Commercial Apprenticeship is for 2 years, where you will gain experience across the commercial function at the Steelpark Service Centre.

This could include disciplines such as sales, customer services, business development, pricing and procurement. Our expectation is that we provide a platform for our apprentices to learn and develop and achieve their full potential.

**The Apprenticeship**

These roles will initially rotate through various business processes, including sales, customer service, business development, pricing and procurement to enable the apprentices to develop a robust knowledge of our business and how it operates.

The apprentice will have a generic role designed to build their skills and knowledge with a view that at the end of the programme they will have developed sufficient capability to progress into a commercial role.

They will develop a wide range of skills and knowledge on the company products and processes, whilst also gaining an appreciation of commercial considerations and skills required to perform in our organisation.

The apprentice will be involved with, but not exclusively:

- Supporting the Customer Service team with all aspects of administration regarding compliance.
- Collecting and analysing data in order to maximise customer satisfaction.
- Developing an in depth understanding of the ERP system (STRATIX) and other IT systems within the company.
- Working within the Customer Services and sales team to obtain a detailed understanding of key processes such as quotation management, order acknowledgement and managing and maintaining an order book.
- Learning how to interrogate the IT systems in order to provide analysis and reporting to the business to support customer care.
- Learning how to translate the customer requirements into Tata Steel systems.
- Checking and ensuring accuracy in customer orders.
- Become familiar with product quality requirements and how this impacts the ability to fulfil customer orders.
- Work closely with Account Managers to understand their role and support them with customer activities such as processing orders, changes, complaints and analysis.
- Learning how to identify critical service issues and how to resolve these.
- Become fully aware of the Tata Steel Health and Safety policy
- Develop understanding of the interface between Tata Steel product/process offer to the appropriate target market
- Market Research experience in order to gain knowledge of the appropriate target market
- Support market intelligence gathering
- Develop core selling skills
- Experience on sales desk experience
- Sample multiple selling experiences

Commercial apprentices will study for a Business Administration qualification (Level 2) in year 1, which will progress to either a Business Administration level 3 or Customer Service level 2 qualification in year 2

We also look for people with the qualities that align to our Tata values of Unity, Responsibility, Integrity, Understanding and Excellence.

We want people who:

- have strong communication and listening skills
- are enthusiastic and keen to learn
- can work in a team
- are reliable with good timekeeping skills
- can demonstrate leadership abilities
- work in an organised and logical manner
- able to problem solve
- experience of providing customer service
- have good attention to detail
- can demonstrate numerical and literacy skills to KS2 level

In order to be considered for this position, you must be able to provide during the selection process evidence of the qualifications specified.

**The Benefits**

As well as a competitive starting salary, you will also be eligible for a wide variety of benefits including:

- Nationally recognised qualifications
- Employment opportunities and career progression
- Employee Assistance Programme
- Ongoing Tata Steel training, which has built a reputation as one of the best within the industry
- One of the UK’s leading defined contribution pension schemes (10% employer contribution / 6% employee contribution)
- Discounted shopping with various local and national retailers and services including Vodafone, Nandos, Virgin Holidays, Jaguar Land Rover, ASOS.
- Free onsite parking at all of our sites

**The Business**

Tata Steel Distribution UK & Ireland (TSDUK&I) are based at the Steelpark in Wednesfield, it is the largest steel processing facility in the UK. TSDUK&I also have facilitie

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